Leap Integration Manager in Chicago, Illinois
About Leap Leap develops and operates retail stores for modern brands. - powered by data, systems and scale. The Leap Platform enables brands to deploy stores that work in concert with ecommerce more rapidly and at significantly reduced cost and risk. At Leap, our diverse, growing team is excited by the opportunity to power the next generation of leading consumer brands with a vibrant presence in local communities throughout the country. Leap currently operates over 20 stores and powers retail stores for Something Navy, Naadam, Goodlife, Faherty, Koio, Birdies, Luli Fama, Mack Weldon, Upwest and more. Learn more at leapinc.com!
Mission for the positionAs Leap’s first Integration Manager, you’ll help build the foundation of a scalable technology platform. You’ll work with our internal Account Management, Engineering, and Product teams, and you’ll work directly with Leap’s brands. You know that the soul of a great platform is simple, standard, and easy-to-understand data integration.
As a business partner, you’ll analyze each brand and find out what’s unique about them. You’ll educate them on Leap’s platform capabilities, and provide guidance on how they can leverage Leap to build awesome omnichannel experiences for their shoppers. Your deep understanding of how commerce or Saas apps “talk to each other” means you can create concise solutions to seemingly complicated problems.
What makes you great for this position is your track record of solving purportedly unsolvable puzzles. You have a background of talking directly to clients/customers and feeling their pain points. You also have a background working with technology teams, and feeling their pain points. This makes you uniquely qualified to help all of them engineer simple, effective solutions.
Your Role as Integration Manager:
You'll talk to our brands as they prepare to use the Leap platform to launch modern retail stores as a complement to their e-commerce sales channel (their own/owned website). You’ll listen to them, and learn how their businesses operate--from a high level all the way down to how their tools are configured. As our internal expert on brand integrations you’ll help them to understand how best to utilize our platform capabilities in service of their desired use case(s).
You’ll sit with Leap’s engineering and product teams, and stay up to date on our platform’s current and planned capabilities. To our Account Management team, you’re an expert they can consult when they have questions about these capabilities.
You’ll measure and track brand adoption and engagement KPIs. You’ll use clear, simple data to demonstrate what works and what doesn’t, in the real world.
Your Responsibilities as Integration Manager:
Actively maintain a deep understanding of what tools are in use by DTC brands
Actively maintain a deep understanding of how our existing brands use Leap
Help write and maintain Leap’s internal and external knowledge bases, including brand facing elements on platform features and capabilities, use cases and integrations etc
Teach good software integration patterns, and discourage bad ones
Have fun and work with a growing, optimistic, energetic startup team
Be encouraging, supportive, kind, fun, sensitive, honest, a great teacher, and above all, a great student
Experience managing SaaS tools, especially e-commerce and fulfillment systems (such as Shopify, Solidus, WooCommerce, etc)
Experience working directly with customers/clients in a support or consulting role
Understanding of the modern DTC toolbox: ERP, 3PL, CRM, etc (such as Netsuite, Apparel Magic, Shipstation, Klaviyo)
A deep need to organize and standardize
Excellent written and verbal communication skills
Curiosity, energy, and a sense of humor
In your first month, you'll:
Go to our stores, ask questions, try on products, buy products, return products, and experience being a customer first-hand
Help define the best tools for the job
Communicate constantly with an encouraging, supportive team
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