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Akamai Technologies, Inc Engagement Manager II in Chicago, Illinois

Engagement Manager II

Chicago, United States

Professional Services

Sep 09, 2020 Post Date

021997 Requisition #

Are you passionate about building relationships andensuring customer success?

Would you like to define long termcloud strategy for our customers?

Join our prestigious team

Akamai’s Global Services & Support team is responsible for optimizing customer loyalty by exceptional solution building and customer service. Through developing strong customer relationships we help them maximize their product value to best respond to performance and security challenges. We provide deep technical expertise and continual innovation to meet their evolving business needs.

Drive valuefor our customers

As an Engagement Manager you will focus on maximizing customer satisfaction, retention, and growth throughout the relationship. Program managing from pre-sales through service delivery you’ll help to evolve customers’ cloud strategies from concept to implementation. As an industry expert you’ll find joy in delivering business outcomes for customers through innovation, strong relationships and thorough business understanding.

As an Engagement Manager you will be responsible for:

  • Working independently as a trustedadvisor for customer stakeholders to support their long-term strategy andvisions

  • Owning the technical program managementwhile maximizing Akamai's platform value for the customer

  • Being the central point of contact forcustomers and leading the integrated account team delivering customer success

  • Educating customers on and empoweringtheir adoption of Akamai's products and services to support account growth

  • Responding to escalations when variousprogram management issues arise and directing operational improvements tomitigate future risks

Do what youlove

To be successful in this role you will:

  • Have minimum 5 years of relevantexperience and a Bachelor’s degree or its equivalent

  • Demonstrate deep understanding of theconsulting process and the building of strong relationships to ensure customersuccess

  • Show experience of managing anddelivering large technical customer projects successfully

  • Be knowledgeable on DevOps, webdevelopment, web performance and information security technologies such asHTTPS, DNS

  • Have internet technology experienceand/or experience with products and processes related to applicationarchitectures and information security including cloud/hybrid/SaaS environments

  • Demonstrate strong written, verbal andpresentation skills including communicating complex technical content to arange of audiences

Work in a waythat works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Workingremotely from home or any other work location (up to threedays a week)

  • Workingflexible hours - balancing flexibility to work around your personalcommitments while ensuring availability for customers during working hours

  • Please discuss your preferred workingpatterns with the recruiter during the process

Working withus

At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

Working foryou

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

· Your health

· Your finances

· Your family

· Your time at work

· Your time pursuing other endeavours

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled team drive progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visitwww.akamai.comand follow @AkamaiCareers onTwitter,Facebook,LinkedInandInstagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please clickhere.

Akamai Technologies is an Affirmative Action, Equal Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.