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JPMorgan Chase CIB - Transformation Process Designer in Chicago, Illinois

This division supports wholesale (corporate) clients and both public sector state and federal government clients. The main objective of Receivables Operations is to accept and process paper-based payments, including capturing information relevant to the client so they can accurately and efficiently record the payment.

RO is embarking on a multi-year strategic initiative to replace the system that drives our operating model. This initiative requires an innovative leader that can work closely with both Operations and Technology to deliver against the vision. It is our aim to deliver an employee experience that is better than our current model. The ideal candidate will have an innovative mindset, willing to challenge ideas, designs, direction, and approach

The designer role will drive the new system design in partnership with the Operations subject matter experts and end users. Candidate will be responsible for drafting proposed system designs and vetting with the necessary stakeholders. Necessary skills include hands-on experience using techniques to elicit user stories, facilitate, and gain consensus. Lean/Systems thinking and servant leadership experience is a plus. Designs should use phased implementation, ensuring that the essential features are delivered first and nice to have improvements are layered on thereafter.

The designer will also interlock with Technology once the design is ready for coding/implementation. Doing design reviews, drafting user stories, and approving the increments are all part of the job.

Required skills:

  • Working knowledge of Wholesale Lockbox processing, end to end preferred

  • Ability to document complex processes using workflow diagrams (Visio preferred)

  • Ability to create a proposal for a process and review with Operations and Technology

  • Ability to produce iterative system/process designs, starting with the minimal viable product and layering on features that work toward the target state

  • Experience with facilitating brainstorming sessions and effectively driving a group to consensus to determine a win-win situation for all

  • JIRA software knowledge, specifically required for writing user stories and managing Epics

Demonstrates the following behaviors:

  • Logical thinker

  • High attention to detail

  • Collaborative

  • Motivated

  • Resourceful

Nice to have skills:

  • A basic understanding of technical concepts such as: JSON files, databases, and APIs

  • Knowledge of Agile tools: Balsamiq or similar wireframe technologies, Confluence, Swagger

  • An understanding of Agile software development (ie. Scrum, Lean, and/or Kanban)

  • Practical experience with writing user stories that have clear business value and acceptance criteria

  • Work experience in other roles such as: Business Analyst, Tester, Production Support, Subject Matter ExpertJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans