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Renaissance Realty Group Certified Nurse Aide (CNA) in Chicago, Illinois

This job was posted by : For more information, please see: Responsible for accepting a very important role in the functioning of the property: The Certified Family Partner (CFP) will not only be working with the Wellness team, the CFP will be working directly with our customers. A spirit of care and concern shown by friendliness and helpfulness will fit into the framework of the goals of the Company to provide exemplary service to our customers. The CFP shall meet Company standards for customer service and shall assist in upholding Company reputation. The CFP shall: 1.promote the mission, image and values of Greenview Place by exhibiting professional and ethical work practices; 2.take ownership of the customer experience by acknowledging and completing each customer interaction 100% of the time; address any issue within 24 hours3.Determine customer needs and make the resident experience exceptional4.Provide to residents/customers assistance with ADLs, as needed and in accordance with individual Resident Service Plans.5.Promote a positive customer experience by maintaining a clean work environment, wearing proper uniform or attire and required ID badge and maintaining appropriate grooming6.Engage in continuous learning and development opportunities through attendance and participation in scheduled training classes, in-service, educational seminars and other learning experiences