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Conduent Senior Director, Delivery in Charlotte, North Carolina

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Job Track Description:

  • Requires broad technical expertise and industry knowledge.

  • Accountable for functional, operational, and/or program management.

  • Assists others in achieving goals.

  • Manages performance appraisals and pay reviews.

  • Manages training for 3 or more employees.

  • Manages hiring and termination actions.

General Profile

  • Primary accountability for the performance and results of:

Segment generating >$100MM in revenue for Account Manager, <$100MM in revenue for Client Partner OR.

  • Function for a region or a global Department within a subfunction OR.

  • Technology for a Business Line.

  • Provides leadership to managers and senior professional staff.

  • Adapts and executes functional or departmental business plans.

  • May contribute to the development of strategies.

  • Makes decisions based on resource availability and functional objectives.

Functional Knowledge

  • Requires a broad and comprehensive understanding of different systems, theories, and practices.

Business Expertise

  • Applies in-depth knowledge of own area and business expertise.

  • Aware of the competition and what differentiates them.

Impact

  • Impacts results of a business unit, major operational segment, or companywide organization subfunction.

  • Guided by companywide and functional strategy.

Leadership

  • Leads a major part of the organization through senior managers.

  • Develops and executes long-term functional strategy to achieve key business goals.

Problem Solving

  • Evaluates key business challenges.

  • Directs the development of new or innovative solutions.

Interpersonal Skills

  • Uses clear communication skills to influence others, including senior leadership.

  • Establishes collaborative relationships across the business and with external organizations.

Responsibility Statements

  • Drives diverse portfolios in multiple geographies to achieve business results.

  • Responsible for P&L results to achieve organizational financial targets.

  • Assesses and evaluates the business to set the direction of business strategic opportunities.

  • Identifies and solves problems that impact the direction of the business.

  • Consults in negotiations with sales teams.

  • Executes client contracts to grow the organizational portfolio.

  • Ensures account performance and client relationship expectations are met.

  • Inspires the team to optimize career growth, employee engagement, and performance.

  • Ensures continuous improvement on performance measures and KPIs to facilitate key goals.

  • Ensures governance in their specific organization.

  • Performs other duties as assigned.

  • Complies with all policies and standards.

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

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