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Citigroup Customer Communication Change Control Manager in Charlotte, North Carolina

The Retail Disclosure team, within the US Retail Banking Segments & Product Team, is responsible for the timely and accurate delivery of regulatory communication elements such as account opening agreements, product disclosures, and change in terms notices.

Within the team, the Customer Communication Change Control Manager partners with Product Management, Legal, Compliance, and operational risk teams to ensure adherence to regulatory requirements, internal control processes, and internal audit requests.


  • Partner with business, legal, and compliance stakeholders to coordinate regulatory communication needs for the transformation efforts for US Retail Deposits, in support of Citi-wide and GCB Transformation priorities

  • Ensure team adherence to quality control processes through the execution of periodic reviews of regulatory communication elements managed by the Retail Disclosure team

  • Review Retail Disclosure team change controls to identify opportunities for enhanced controls and lead the implementation of any changes

The key characteristics of the ideal candidate for the position are:

  • Project management experience

  • Ability to synthesize regulatory requirements into fact based and nuanced solutions

  • Ability to build credible and trusting relationships across key stakeholders

  • Self-motivated and able to work well in high stress

  • Excellent oral and written communication skills

  • Ability to manage and prioritize multiple projects simultaneously


  • Bachelor’s degree/University degree

Job Family Group:

Product Management and Development

Job Family:

Product Management

Time Type:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.