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Bank of America Change Execution Analyst in Charlotte, North Carolina

Change Execution Analyst

Richmond, Virginia;Charlotte, North Carolina

Job Description:

Change operations is responsible for detailed planning and coordination of many changes across a large & complex environment to ensure successful change without service impact. The role entails detailed review of documentation from, and meeting with other teams to interpret the appropriate actions to be taken by change operations. Active engagement with multiple stakeholders, developing relationships, and confidently conveying requirements and decisions are necessary. Job does require occasional night and weekend work to maintain 24x7 coverage for the team and necessary coordination & communication with Singapore based teammates. Successful candidates are detail oriented and self-starting, capable of finding problems and suggesting solutions to remediate

Required Skills

-4+ years technology experience, preferably in enterprise infrastructure support or enterprise application support

-Broad technical proficiency in an infrastructure domain such as server OS, database, or network (CCNA, etc)

-Very proficient with Microsoft office suite

-Capable of building and maintaining relationships across technology and business partners and all regions

-Able to remain organized and adapt to a rapidly changing environment and high tempo of work

-Experience participating in and/or leading triage or production release events

Desired Skills

-Detailed technical expertise in app dev, server OS, middleware, network or database

-Strong understanding of production traffic manipulation within DMZ's based on Ratio/Round Robin/Topology based load balancing methods

-Experience working with infrastructure and application monitoring tools and using them to understand dependencies across multiple infrastructure devices and/or applications

-Experience participating in and/or leading triage or production release events

-Experience supporting agile SDLC applications

-Excel Macro development

-Experience within financial sector technology

Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-20017979

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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