USACares Jobs

Job Information

United Bankshares, Inc. Support Desk Analyst in Charleston, West Virginia

United Bank United Bank is an Equal Opportunity employer.Applicants and employees are considered for positions and are evaluatedwithout regard to mental or physical disability, race, color, religion,gender, national origin, age, genetic information, military or veteranstatus, sexual orientation, marital status, gender identity, or anyother protected Federal, State/Province or Local status unrelated to theperformance of the work involved. Location: Charleston, WV, US, 25387 Company: United Bank Job Description JOB SUMMARY: The Level 1 Support Desk Analyst role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Qualifications* High school diploma or equivalent required* 4-year degree in related field preferred* Demonstrated ability to learn customer support processes and techniques.* Customer service orientation and/or prior customer service training preferred.* CompTIA A+ certification, Microsoft Office and Operating System, and Support Desk Analyst certifications desired* Excellent technical knowledge of PC and desktop hardware.* Hands-on hardware troubleshooting experience.* Working technical knowledge of current protocols, operating systems, and standards..* Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.ESSENTIAL FUNCTIONS: * Ability to sit, stand, kneel, and bend for extended periods of time.* Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, power tools, and other computer components.* Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.* Ability to converse and exchange information with all levels of staff within organization.* Ability to observe, perceive, identify, and translate data* Ability to travel via air, rail, automobile and/or bus.Company Profile With over 175 years of experience, United Bank is one of the region's premier banks with locations in West Virginia, Virginia, Washington, DC, Maryland, Ohio, and Pennsylvania. A subsidiary of United Bankshares, Inc., with dual headquarters in Washington, DC and Charleston, WV, we are a full service financial institution with over $19 billion in assets. At United Bank, our people are our greatest asset. Our company is a perfect fit for hard-working, driven individuals as we provide a culture that is entrepreneurial, efficient, relationship-based and service-oriented. United is proud of our record of growth and our commitment to service - not only to our customers, but also to the communities in which we live and work. Apply Here: