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American Express Sr. Manager, Portfolio Management - AP Auto in Charleston, West Virginia

Description

Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium, Large and Global businesses. The mission of the Business Financing, Payments, and Digital Experiences (BFPD) team within GCS is to deliver a suite of payments solutions that make us the best choice for our customers. We achieve this by being customer and competitor obsessed, delivering market leading value, and creating great experiences for our customers.

As our customers are changing the way they work and pay, we have been evolving with them by developing B2B partner-embedded and automated payment solutions so that we are seamlessly integrated into their ecosystem. The B2B Networks & Automation team is focused on building a new business model, key partnerships, value propositions, and go-to-market plans that will address all customer segments.

The role

The Sr. Manager, Portfolio Management - AP Auto will report into the Director, Portfolio Management - AP Auto and will drive the feature intake and the prioritization of the backlog, and continually refine the process to meet the needs of the business. Additionally, the Sr. Manager will manage the product execution of next generation digital products in alignment with the strategic roadmap and vision across capabilities and products. The Manager will collaborate with business partners across the ecosystem to define strategic outcomes and solutions, track progress, and overcome obstacles - all while maintaining a positive attitude in the face of challenges.

Responsibilities

  • Working with multiple teams across the Blue Box, develop delivery roadmaps to ensure alignment and commitment to priorities.

  • Own the intake, and the prioritization of the backlog as aligned with strategic priorities and delivery roadmaps and continually refine the process to meet evolving needs of the business.

  • Drive discussions on OKRs to quantify business impact as well as establish rigor on measuring results against OKRs.

  • Ensure and coach on readiness of features for tech development with Product Owners

  • Work closely with the Release Train Engineer on the delivery aspects of the prioritized work.

  • Develop and execute project management strategies to encourage and facilitate agility and aid decision making across the ecosystem.

  • Manage the product execution of strategic initiatives across the B2B Networks & Automation team, including the development of new product constructs and customer experiences.

  • Establish metrics and key performance indicators to manage and measure program success.

  • Create and deliver stakeholder communications regarding ongoing priorities, status and key decisions requiring alignment to stakeholders, senior leadership, and large audiences.

  • Manage and contribute to internal management policies such as AEMP54, TLM.

  • Be the product ambassador for stakeholders across the ecosystem to ensure customer focused delivery on all features, including Technology, Product Strategy, Risk, Servicing.

Qualifications

Minimum Qualifications

  • Solid track record of delivering results in a product management, strategy, or product development role.

  • Bridges connections across stakeholder groups and considers multiple points of view.

  • A collaborator with the ability to develop strong relationships, especially in virtual/remote environments.

  • Solid communication skills, written and verbal, able to distill complexity into simple terms, and comfortable presenting to senior audiences.

  • Ability to influence without direct authority.

  • Entrepreneurial spirit, thrives in fast-paced environment.

  • Comfortable with ambiguity, ability to adapt and shift course quickly based on new insights.

  • Highly organized, and able to bring organization and problem-solving skills to abstruse situations.

  • Stickler for detail, while being able to understand the macro picture as well.

  • Agile mindset.

  • Able to define a process or plan, and constantly evolve it to changing needs.

  • Positive, flexible, and proactive with bias for action.

  • Working knowledge or better of Agile and Scaled Agile. SAFe certification(s) a plus.

  • Working knowledge of Rally.

  • Track record of shaping business strategy and roadmaps a plus.

  • Knowledge of payments as well as prior experience leading digital products and driving customer experience a plus.

  • Sense of fun and humor a plus.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Marketing

Primary Location: United States

Schedule Full-time

Req ID: 22000223

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