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Health Services Advisory Group, Inc. Quality Improvement Coordinator- Benefitted Contract Position in Charleston, West Virginia

NOTE: THIS POSITION IS BENEFITTED, BUT IS INITIALLY ONLY CONTRACTED THROUGH MID-FEBRUARY 2022. IT COULD CONTINUE IF AWARDED A CONTRACT. COVID VACCINATION REQUIREDUnder general supervision, serves as a member of the Project Team responsible for coordinating and implementing clinical quality improvement (QI) activities for specified projects involving physician offices. This includes generating clinical quality reports from various electronic health record (EHR) systems in physician practices. This position is responsible for evaluating efficiency and effectiveness and recommending improvements both externally for physician offices served, and internally for all work activities that fall within the team responsibilities.Duties require technical knowledge of the CMS Quality Payment Program (QPP), excellent communication skills, and provide great customer service. Under general supervision, serves as a member of the project team responsible for providing quality technical assistance and coaching, related to the QPP, to eligible clinicians in physician practices. Responsibilities include, but are not limited to, responding to HSAG QPP Support phone line and email inquiries with the goal of providing efficient and effective technical assistance that meets individual provider needs for delivering quality care. This position is responsible for documenting, evaluating efficiency and effectiveness of, and recommending improvements for all work activities that fall within the team responsibilities. ESSENTIAL COMPETENCIES, DUTIES AND RESPONSIBILITIESProvides coverage for the HSAG QPP Support phone line to assist customers with questions related to the QPP requirements. Embraces and promotes strong values in customer service. Seeks to understand and meet customer needs and expectations through communication, cooperation, and collaboration.Documents information using appropriate reporting tools such as the SharePoint, Customer Relationship Management, and summary reports.Identifies and spreads best practices to improve quality of care and care coordination. Ability to multitask and perform other tasks and assignments as may be assigned by the supervisor.Communicates/consults with providers on a regular basis to inform them of project goals, objectives, and quality indicators, as well as to ascertain providers\' needs for technical assistance from HSAG. Ability to keep up to date with trends, best practices, knowledge of the QPP, and health information technology field and share knowledge with other team members. Ability to work independently under the general guidance and supervision of immediate supervisor. Ability to effectively work with geographically separated teams across multiple states. Assesses providersi EHR systems and identifies barriers to QI and reporting of quality measures. In collaboration with the project team, determines appropriate interventions to mitigate barriers and shares these with providers. Serves as the lead HSAG contact for assigned physician offices (POs). Responsible for leading POs through QI activities using their EHR. Identifies and helps overcome barriers to a successful implementation of pay-for-performance initiatives related to recognized quality measures. Provides necessary education and materials, and directs eligible clinicians to resources that will assist them with understanding the QPP and how to utilize problem solving and quality improvement techniques. Assists in the development of training programs and the provision of technical assistance to providers, partners, and stakeholders and participates in educational presentations as required. Assi