Regions Bank Digital User Experience (UX) Architect (REMOTE OPPORTUNITY) in Charleston, West Virginia
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At Regions, the Digital User Experience (UX) Architect facilitates and orchestrates the work of a cross-functional UX team and collaborates across the organization to envision and create user-centered digital experiences. This position possesses a strategic mindset and ability to collaborate with and influence product teams in response to business goals working with the UX team, business stakeholders, product management, and technology partners. Additionally, this position possesses knowledge of all UX disciplines and can effectively communicate across all levels of the organization from executives and business partners to enterprise architects, development teams, and UX team members.
Independently serves as the point of contact as well as prioritizes and communicate continued work for a cross functional UX team
Facilitates the UX team in the creation of strategic vision and collaborates with others in the organization on roadmap development
Leads the UX team in the establishment of creative direction and setting of quality control standards
Facilitates team meetings, collaboration, internal reviews, quality control, and work tracking
Leads team stakeholder interaction, including project intake processes, demos, requirement gathering, and tradeoff negotiation
Facilitates conversations to solve complex problems and produce use cases, customer flows, navigation systems, wireframes, content inventories, sitemaps, taxonomy, functional requirements, and proof-of-concepts
Evangelizes user-centered product design within the organization and works to incorporate user-centered approaches into the organization’s product development process
Coordinates with the UX design system team to create cohesive and scalable patterns to be leveraged across product lines, applying established patterns to prototypes and mockups to ensure consistency across products and influence the creation of new patterns for use by UX and development teams
Leads UX collaboration with development teams to ensure development implementation is aligned with original design intent
Informs and participates in usability testing and design reviews
Leads team initiatives including process improvement and thought leadership
Mentors junior UX team members in a variety of UX disciplines
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Bachelor’s degree in Design, Computer Science, Information Sciences, Psychology, Human Factors, or Human Centered Design and Engineering
Twelve (12) years of experience designing systems and process structure for web and mobile solutions for enterprise platforms
Experience with User Experience (UX) design practices, lifecycle and activities, technologies, and disciplines (user research, interaction design, information architecture, visual design, content strategy, accessibility, and front-end development)
Advanced experience incorporating design-thinking methodologies and facilitating workshops with both stakeholders and users to align on solutions
Advanced experience with Agile/Scrum/SAFe development methodologies and ability to align UX processes with multiple Agile process frameworks
Experience with complex business models
Proficiency in Adobe Creative Suite, Sketch, and InVision
Proficiency in JIRA or other project and work tracking and documentation process frameworks
Familiarity or experience in Financial Services or other regulated industry
Skills and Competencies
Ability to create wireframes, sitemaps, user flows, functional requirements, work models, user profiles, user scenarios, and usability objectives all aligned with business and user goals
Ability to develop influential relationships with cross-functional teams including development and product management within and across product groups
Ability to effectively adapt to varying audiences
Ability to receive and provide feedback openly and respectfully
Ability to work across multiple platforms, problem spaces, or customer journeys to align a UX vision and strategy across multiple workstreams
Ability to work in fast-paced, evolving environment with competing priorities
Comfort with ambiguity and a proactive desire to help others
Intellectual curiosity and passion for learning
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong attention to detail
Strong time management skills
Strong verbal, written communication, and organizational skills
Strong work ethic and self-motivation
Additional Job Description
Experience facilitating and leading the work of a cross-functional UX Team consisting of design, research, content strategy, accessibility, and design engineering
Banking, financial services, or regulated industry experience at a large enterprise
Experience with DesignOps and creative project management
Experience with Agile and Jira
Hubs for our team are in Charlotte, NC; Denver, CO; and Birmingham, AL, but this role is remote and can work from other locations
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the national range and level of the position
Job Range Target:
Incentive Pay Plans:
This job is not incentive eligible.
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Health Savings Account
Flexible Spending Account
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
Riverchase OPS Center
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.