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Veterans Affairs, Veterans Health Administration Supervisory Mobility Transportation Specialist in Charleston, South Carolina


The Beneficiary Travel/Veteran Transportation Service Mobility Manager operates within the Health Administration Service Located at the Ralph H. Johnson VA Medical Center in Charleston, SC. The Manager is the facility point of contact/Contracting Officer's Representative (COR) to coordinate with local contract transportation provides surrounding the medical center to improve overall mobility for Veterans.


The incumbent manages the VA Medical Center's Beneficiary Travel/Veteran Transportation Program (VTP) to include: Supervises ten staff members assigned to the Veterans Transportation Service and Beneficiary Travel programs. Manages the Beneficiary Travel and Special Mode Transportation cost centers ensuring that the beneficiary travel policy, audit processes, remediation and reporting structures comply with regulatory guidance. Develops, analyzes, evaluates, advises on, or improves the effectiveness of work methods and procedures related to transportation at VA expense. Coordinates manpower utilization, distribution of work assignments, delegation of authority, management controls, information and documentation systems, and similar functions of management related to transportation at VA expense. Manages the transportation budget to include duties as Control Point Official responsible for funding source requests, strict oversight of current and past obligations, and tracking and validation of beneficiary travel related expenditures. Resolves complex Veteran Transportation issues, including the urgent, complex or uncertain transportation needs of some of our most vulnerable patients. Requires close collaboration with the patient, the patient's provider, nursing, social work, the patient's family as well as affiliated medical facilities. Develops the annual VTS Business Plan which includes, but is not limited to: establishing measurable short and long range goals and objectives, identification of the work to be done, the scope of the program, personnel and funding resources, costs/expenditure estimates and plans and performance measures. Prepares oral and written reports and presentations for the HAS Management, the VAMC VTS Board of Directors, Executive Leadership, or others as required; prepares graphical representations that present clear, concise, and effective analysis of evaluations and studies performed. As the supervisor for designated/assigned staff, performs/coordinates personnel actions, maintains personnel-related records such as performance ratings, position descriptions, awards and proficiencies for Beneficiary Travel and Veterans Transportation Program staff. Work Schedule: M-F 8:00am to 4:30pm

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: 534-07711-O

Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required


Conditions of Employment


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/24/2020. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: manages the Beneficiary Travel/Veteran Transportation Program (VTP) and services provided; develops, analyzes, evaluates, advises on, or improves the effectiveness of work methods and procedures, manpower utilization, distribution of work assignments, delegation of authority, management controls, information and documentation systems and similar functions of management; designated/assigned staff, performs/coordinates personnel actions, maintains personnel-related records such as performance ratings, position descriptions, awards and proficiencies for Veterans Transportation Program staff; manages the VAMC transportation budget, analyzes organizational budgets and provides information and recommendations to Chief, HAS, Associate Director, Chief Financial Officer and CBO VTS Program Staff, as appropriate; manages the VAMC transportation program quality assurance processes; assures that VA performance measures and standards issued by various accrediting, regulatory and higher agency authorities pertaining to the VAMC's patient transportation program are met; performs the administrative and personnel management functions relative to staff supervised; establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system. OR, Education Substitution: Applicants may substitute education for the required experience. To qualify based on education in lieu of specialized experience, you must possess 3 years of progressively higher level education leading to a Ph.D or equivalent doctorate degree. NOTE: Your must submit a copy of your transcripts.OR COMBINATION OF EXPERIENCE AND EDUCATION:Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade levels GS-11, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11. . You will be rated on the following Competencies for this position:

Administration and ManagementEffective CommunicationLeadershipPlanning and EvaluatingProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional Information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.