UNC Health Care Service Coordinator - Advanced Care at Home in Chapel Hill, North Carolina
Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
The Service Coordinator (Administrative Coordinator) is an integral member of the Acute Care at Home team, ensuring that operations run smoothly by providing administrative and logistical support to the multidisciplinary clinical team and to deliver high quality patient care while providing hospital level services in patients’ homes. The ideal candidate must be self- motivated, mature, and responsible with excellent organizational, verbal and written communication skills. Strong computer skills are required. You must be able to work independently within a dynamic team environment. We are looking for creative individuals who are, first and foremost, patient centered and can thrive in a fast-paced, rapidly changing, high- profile environment.
Reports to: Network Manager Rapid Response with close collaboration with the Nurse Manager of the Clinical Command Center Principal
Duties and Responsibilities:
Communicate and build collegial relationships with clinical staff, multidisciplinary colleagues, patients and clients
Collect and organize patient data
Key resource support for Rapid Response Network incorporating support of data analytics/reporting and service level agreements.
Maintain records and databases including record set-up and maintenance
Upload paperwork to patient record including insurance information
Coordinate and schedule home visits, equipment delivery, and lab tests with community partners and vendors from order to service fulfillment
Diligently follow-up on administrative tasks and communicate updates to the team in an efficient and reliable manner
Manage complex and multidisciplinary real-time scheduling needs of a diverse patient population
Maintain supplies and documentation, as needed, to support the unique Acute Care at Home care delivery model
Collaborate with leadership to develop and implement new processes and systems, with potential to train and orient new staff
Perform other administrative support duties as required
Independent problem-solving skills
Excellent organizational skills with attention to detail
High level of service deliverability including multi-tasking, ability to prioritize work and meet deadlines and adapt to a dynamic environment
Strong written and verbal communication skills • Excellent customer service skills, including the ability to manage and triage complex telephone calls
Ability to demonstrate respect and professionalism for patients’ rights and individual needs, including demonstrated ability to maintain HIPAA compliance and other confidentiality
Comfortable working with a diverse patient population and multidisciplinary team, including nursing, physicians, and ancillary service providers such as PT, OT, skilled nursing, etc. Computer literacy, including command of Microsoft word, PowerPoint and Excel with ability to learn new software as needed
Analytical skills and ability to resolve technical problems if needed
Ability to work independently and as a team player • Ability to maintain a positive attitude and uphold the Acute Care at Home culture
● High School diploma or GED
● No licensure or certification required.
Professional Experience Requirements:
● Six (6) years of administrative support experience.
Knowledge/Skills/and Abilities Requirements:
Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Adv Care at Home - Rapid Resp
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
Equal Employment Opportunity UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.
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