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General Dynamics Information Technology Systems Analyst - Customer Support in Chantilly, Virginia

Type of Requisition: Expatriate

Clearance Level Must Be Able to Obtain: Secret

Job Family: Systems Analysis

  • Respond, track and follow-up to telephone, email and team member requests for support

  • The GDIT technician will begin each workday with a review of all open requests and prioritize based on mission requirements

  • Attend weekly meetings with Division's XOs

  • Provide weekly training of the "Tasker Tool" to Army Personnel

  • GDIT Team members will coordinate with staff at the earliest possible time to schedule all future action items. Scheduled outages, system preventative maintenance or any item that requires future coordination will be scheduled in accordance with DoDDS-E mission requirements to ensure disruption of educational activities.

  • Enter support requests in tracking system, triage request and coordinate with appropriate Tier 2 support personnel

  • Provide support to end users on a variety of issues

  • Assist users with all system capabilities such as: office programs, scanning, printing, digital rights management, file recovery,

  • Document and track user account creation, termination requests, reset requests, etc

Desired Skills:

  • Microsoft CRM experience

  • Experience with ' tasker tool' system

  • Experience working with people

  • Ability to verbally describe how to use an application, system, etc.

  • Demonstrated patience

  • Strong interpersonal and consultative skills

  • Excellent and demonstrated listening skills

  • Excellent and demonstrated verbal and written proficiency in English

  • Strong organizational, prioritization, time and resource management skills

  • Prior experience with US Military or DOD personnel

  • Ability to execute tasks in a high-pressure, constantly changing environment with tight deadlines


We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.