General Dynamics Information Technology Systems Analyst - Customer Support in Chantilly, Virginia
Type of Requisition: Expatriate
Clearance Level Must Be Able to Obtain: Secret
Job Family: Systems Analysis
Respond, track and follow-up to telephone, email and team member requests for support
The GDIT technician will begin each workday with a review of all open requests and prioritize based on mission requirements
Attend weekly meetings with Division's XOs
Provide weekly training of the "Tasker Tool" to Army Personnel
GDIT Team members will coordinate with staff at the earliest possible time to schedule all future action items. Scheduled outages, system preventative maintenance or any item that requires future coordination will be scheduled in accordance with DoDDS-E mission requirements to ensure disruption of educational activities.
Enter support requests in tracking system, triage request and coordinate with appropriate Tier 2 support personnel
Provide support to end users on a variety of issues
Assist users with all system capabilities such as: office programs, scanning, printing, digital rights management, file recovery,
Document and track user account creation, termination requests, reset requests, etc
Microsoft CRM experience
Experience with ' tasker tool' system
Experience working with people
Ability to verbally describe how to use an application, system, etc.
Strong interpersonal and consultative skills
Excellent and demonstrated listening skills
Excellent and demonstrated verbal and written proficiency in English
Strong organizational, prioritization, time and resource management skills
Prior experience with US Military or DOD personnel
Ability to execute tasks in a high-pressure, constantly changing environment with tight deadlines
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.