OfferPad, LLC Offerpad Mortgage National Director, Mortgage Operations in Chandler, Arizona
The OPHL National Director, Mortgage Operations is responsible for overseeing and coordinating all Operations activities for Offerpad Mortgage. This leader role will hire and supervise a team of Operations personnel including Processors, Underwriters, Closer/Funders, Shippers and Quality Control employees. This National Director will manage the secondary marketing activities of Offerpad Mortgage including quality control and regulatory compliance. This leader role will have oversight responsibilities for quality control audits and compliance reports required by regulatory agencies, secondary investors and OPAD senior leadership.
Manage and direct operations nationally for Offerpad Mortgage, ensuring that all company quality and turn time standards are met.
Manage and ensure all processes, procedures, and employees of OPHL comply with all state and federal mortgage lending regulations, as well as with all company policies and procedures.
Ensure that mortgage employees meet or exceed company customer service standards.
Ensure that mortgage operations personnel meet all training requirements.
Maintain or exceed annual expectations for timeliness and quality.
Effectively evaluate the efficiency of mortgage operation activities and develop specific recommendations for improvements to personnel, facilities, products, pricing, policies, and processes.
Promote a positive culture for OPHL and lead by example.
Analyze reports and manage employee workloads to ensure that turn times are met, balancing the needs of the sales force with the overall turn time needs of RPM and making sound decisions to adjust loan allocation to team members as necessary.
Collaborate with OPHL leadership to strategize and plan loan processing training needs.
Ensure consistent delivery of top-quality service to staff through training, communication and work flow or job assignment changes as needed.
Ensure compliance of laws such as: RESPA, ECOA, HMDA, FNMA, FHLMC, etc.
Provide directives to loan processing team on file prioritization.
Hire, coach, develop and manage performance of all team members. Ensure Offerpad values are adhered to and consistently demonstrated.
A Bachelor's degree in a relevant field
5+ years similar or related experience in the Home Loan Industry; preferably Branch Management experience
Familiarity with a broad menu of lending products including Conventional, FHA, VA and Non-QM products
Multi-State Origination Experience Preferred
Familiarity with Encompass LOS
Excellent communication (oral and written) skills
Ability to take initiative and work independently to establish and manage work priorities, activities and timelines to achieve results
Exhibits sound judgment and swift decision-making skills
Demonstrated ability to build and maintain relationships with internal and external stakeholders
Ability to work in a fast-paced team environment.
Strong organization skills, accurate, and detail-oriented
Strong work ethic, ability to learn quickly and adapt to change
Demonstrates trustworthiness and an unblemished record of ethical behavior and sound decision making.
Ability to critically review, summarize, and report findings and recommendations
PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way.
- Previous real estate experience a plus
Keyword: finance, leadership, lending
Why Work with Offerpad?
It’s simple: We’re here to help. We help people by providing the best way to buy and sell a home. Period. If you’re passionate about helping people, too, in an environment where every day matters, where you’ll thrive on innovation, collaboration and recognition for your inspiring ideas and be rewarded for your results, then welcome home to Offerpad!
We're a fast-growing, fast-moving, compassionate customer-obsessed team of like-minded business disruptors who are continually challenging and changing the way traditional real estate works. We’re all about homes, not houses. Since 2015, we’ve grown from an entrepreneurial upstart in three markets to an industry-leading technology innovator with more than 500 happy humans working together to help customers in 900+ cities and towns across the country. As we continue to grow and expand, our goal remains the same: Make the process as seamless and stress-less as possible to help them move freely and enjoy the best customer experience available.
While we work hard to serve our customers – we have a 95% customer satisfaction rating and 84 Net Promoter Score -- we also work hard at taking care of one another. We’re family here, we work hard but we have a lot of fun. Our culture is one of inclusivity and support, one that values results, nourishes creativity and relishes -- and rewards -- each other’s success.
If home is where your heart is and making people happy is your passion, we welcome you to join our team of intrepid innovators, technology gurus, real estate experts and all-around great people at Offerpad! Check our current job postings below to see everything we have to offer!
Offerpad can offer you:
The opportunity to make a difference in a fast-growing, startup environment
Strong, collaborative team culture
Benefits, including medical, dental and vision coverage, 401(k)
Mileage reimbursement (where applicable for role)
11 paid holidays a year