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Wells Fargo Info Security Analyst 2 - WIAM Access Facilitation in Chandler, Arizona

Job ID: 5542030

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers.


Wholesale Identity Access Management (WIAM) is seeking to fill an Info Sec Analyst 2 position to support Wholesale customers using Wholesale Access processes and applications. The ISA2 will use Role Based Access Control (RBAC) methodology to manage access risk associated with entitlements. The Info Sec Analyst 2 will communicate effectively with customers and be proactive in providing service by "owning the access process" with the customer and see issues through to resolution. This ISA2 will provide "Stellar" customer service to our internal team mates through an established access process while mitigating risk. In addition, the ISA2 will be expected to provide subject matter expertise to both line of business partners as well as others within the access facilitation process.

Key responsibilities include:

• Following established guidelines, responding to inquiries concerning access, processing, and requesting status.

• Ensuring Line of Business (LOB) adherence with RBAC methodology.

• Documenting and resolving complex problems regarding WIAM applications and escalating to senior staff or management when solution is unclear.

• Providing monitoring of customer transactions through the WIAM applications to ensure all transactions are processed.

• Recording inquiries and resolving issues or directing requests to appropriate technical area or vendor. Tracking the status and following up to ensure client satisfaction.

• Managing nonstandard access requests that require coordination with enterprise contacts on the gating process.

• Providing technical consultative services to ensure team members are requesting entitlements that meet their needs, are approved for use in the environment and comply with LOB templates.

• Display proficiency in navigating the front and back ends of Business Online Ticket System (BOTS) in order to effectively assist users.

• Lead projects as assigned.

Team members are scheduled for an 8-hour shift, but since this is a production environment, overtime and/or schedule changes will be necessary at times.

Required Qualifications:

  • 1+ year of information security administration experience

Desired Qualifications:

  • Excellent customer service skills

  • Good verbal, written, and interpersonal communication skills

  • 1+ year of IAM (Identity and Access Management) experience

  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

  • Ability to exercise independent judgment to identify and resolve problems

  • Ability to work effectively, as well as independently, in a team environment

  • Strong, clear and concise written and oral communication skills

  • Strong analytical skills with high attention to detail and accuracy

  • Ability to research and correspond with customers, responding to their questions and concerns with detailed information

  • Ability to interact with integrity and a high level of professionalism with all levels of team members and management

  • Ability to learn and assimilate information from multiple people and sources

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.