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Fiat Chrysler Automobile Instructional Designer – Training Specialist in Center Line, Michigan

Instructional Designer – Training Specialist

Job ID:1042585

Career Area:Sales & Marketing

Job Category:Sales & Marketing-Parts & Service-Mopar

Location:Center Line,MI


Date Posted:February 1, 2021

Brand:FCA Group

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Job Overview


The Instructional Designer – Training Specialist develops and implements training strategies that ensure preparedness and execution within the contact center environment. The ideal candidate contributes to a team of Instructional Designers to design, develop, and implement all aspects of training, including new hire, continuous education, and premium handling training. Expected skills include the ability to lead projects to analyze, design and produce solutions to improve individual and group performance. Produces process documentation, work instructions, classroom training, eLearning, job aids, and knowledge articles. The Instructional Designer-Training Specialist facilitates instructor lead training, as required, in context with the audience and course content.

Basic Qualifications:

  • Bachelor’s degree in Instructional Design, Learning & Development or related field/experience

  • Proficient in curriculum design and training delivery with a focus on Adult Learning Theory

  • Application and adherence to accepted Instructional Design methodology such as ADDIE/SAM/Other

  • Proven technical writing and English language skills

  • Strong working knowledge of Microsoft Office and Google Suite

Preferred Qualifications:

  • Master’s degree in Instructional Design, Learning & Development or related field or 5 years of related experience

  • Previous experience in a call center, hospitality, or premium branded environment

  • Experience leading and developing teams of instructional designers

  • Previous Salesforce experience

  • Experience with Learning Management Systems (Utilization and/or Administration)

  • Use of authoring/media tools to implement web based, digital, and/or blended learning methodologies (Camtasia, Articulate, Captivate, GoAnimate, Adobe Creative Suite)

Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.