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Giant Eagle Bakery Customer Service Lead in Carmel, Indiana

  • Experience Required: 3 to 5 years

  • Experience Desired: Solid understanding of the Bakery field; Knowledge of Market District Customer Service Requirements

  • Education Required: High school diploma or equivalent

  • Certification or Licensing Required: Culinary Certification helpful

  • Lifting Requirement: Up to 50 pounds

Job Responsibilities

  • Maintain a safe and clean environment to ensure the safety of customers and Team Members while exceeding health and OSHA requirements.

  • Provide coaching and feedback to Team Members who are not meeting standards and participate in safety Team Member coaching events.

  • Comply and perform self-assessments to maintain necessary standards and pass all Steritech, internal and external audits.

  • Complete incident prevention checklists as required.

  • Understand all Guest Service Initiatives and Measurement Tools (i.e., Voice of Guest and Mystery Shoppers).

  • Respond to guest calls regarding product inquiries, special orders and product requests.

  • Follow work designs and methods, updating as needed to follow 6s requirements.

  • Prepare, maintain and track records concerning inventories and work processes to calculate monthly gross profits according to company policy.

  • Follow company sampling requirements/push items/suggestive selling and comply with Day of the Week Merchandising initiatives.

  • Follow merchandise letters and PDPs as well as execute all signed package responsibilities and daily/weekly price changes.

  • Be able to use and navigate all required company applications resources including, but not limited to, GE Central, the RTM system and email.

  • Attend and conduct daily team huddles as directed by the Team Leader.

  • Understand and adhere to all relevant local, state and federal laws/guidelines as well as company policies — reporting any incidents in violation of these guidelines or policies.

  • Maintain safety as the top priority in all aspects of our work for our Team Members, guests and products.

  • Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors and stakeholders.

  • Perform all functions of a Team Leader in his/her absence when necessary and where appropriate.

  • Direct Team Members by using work lists as well as understanding and performing all duties required of a clerk, including directing, overseeing and evaluating all training of new and current Team Members.

  • Be able to work a flexible schedule and be scheduled according to needs of business including, but not limited to, necessary required amount of nights, weekends and holidays.

  • Demonstrate strong knowledge, interest and passion for products and services associated with the role.

  • Be able to write department orders, monitor ordering and supervise stocking and receiving with latest tools and technology/automated ordering systems.

  • Track and reduce out of stock items and participate in taking of physical inventories —utilizing all available tools to help reduce and eliminate shrink.

  • Take an active role in building the store’s product assortment, throughout the year and at resets, by cultivating strong working relationships with guests, vendors and suppliers.

Giant Eagle, Inc. is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities.