Indiana University Health Associate-Patient Advocate in Carmel, Indiana
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Provides support in the management of patient complaints and grievances in compliance with federal, state, and regulatory agency requirements and to decrease litigation risk for the organization. Provides patients with appropriate channels for communication of satisfaction and dissatisfaction with the entity's services to provide resolution to the complaint. Ensures compliance with federal, regulatory agency, and state regulations in managing complaints and grievances. Ensures documentation is adequate or exceeds the requirements of the federal and state governmental regulations.
Requires a Bachelor's degree or completion within 12 months.
0-3 years of related experience is required.
Requires the ability to align process management with policies and federal, state, or regulatory requirements.
Requires experience involving extensive patient/public contact and crisis resolution.