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Kelly Services Sr. Business Analyst in Carlsbad, California

Kelly Services is seeking a remote Sr. Business Analyst for an American biotechnology product development company.

Job Title: Sr. Business Analyst

Location: Remote (Carlsbad, CA)

Job Type: Contract

Length: 11-Months

Est. Start Date: 3/1/2021

Hours: 40 hours/week, 8 hours/day

Pay Rate: $50 per hour


Company is looking for a full-time Sr. Business Analyst in our Life Sciences Solutions Group. This remote, non-IT role is part of a global team of business analysts that contribute to the overall growth of our Global Services and Support organization supporting the business intelligence strategy and related initiatives that deliver comprehensive, actionable data reporting and analysis.

Your strategic responsibilities will include building and expanding key foundational capabilities in service delivery and field service functions by building, enhancing, and supporting key universal service performance metrics such as:

  • First Time Fix rate

  • Mean Time to Repair/Service/Install (MTTR/S/I)

  • Contract Attachment Rate

  • Customer Allegiance Score (Net Promoter Score)

  • SLA including Uptime

  • Field Service Productivity (Utilization)

  • Install base and service history

  • Customer Service KPIs

You’re good at:

  • Executing accurate, timely Service KPI delivery and routine business reporting

  • Building, maintaining and continuously improving PBI business visualization dashboards

  • Creating Excel-based demand and forecasting models, as needed

  • Supporting data and analytical requirements for business projects and work streams

  • Prioritizing and supporting ad hoc analysis to answer business questions as they arise

  • Partnering with field and technical services leaders to understand trends, root cause, countermeasures and improvement

  • Proactively identifying business improvement and innovation opportunities through data and analyses (Improved Customer Experience, Productivity, Growth)

  • Executing Customer Allegiance survey deployment, reporting, analyses and insights

You have:

  • A bachelor’s degree in Finance, Statistics, Mathematics, Computer Science or related areas.

  • 7+ years of experience in a business intelligence or analytics role focused on gathering, reporting and interpreting key operational or financial performance indicators, ideally for life science products and services.

  • 5+ years of experience with Power BI, DAX functions, Power Automate, Power Apps and its advance features for building automated dashboard and eye-catching data visualization

  • Experience building reports in Cognos and Business Objects

  • Experience with advance Excel features to merge data and do ad-hoc analysis

  • Expert knowledge of SQL, including writing and optimizing queries in multiple dialects

  • Experience writing in a scripting language such as Python

  • Experience effectively presenting insights and summarizing complex data to diverse audiences through visualizations and other means

  • Experience working with and delivering to stakeholders from multiple parts of the company

  • Excellent verbal and written communications skills plus demonstrate strong leadership capabilities

  • High energy level with ability to embrace and model the Company values of Integrity, Intensity, Innovation and Involvement

You may also have:

  • The ability to understand, tackle, and solve problems from both technical and business perspectives

  • Knowledge of logical and physical data model and ability to develop Data Model in Power BI using various data sources (e.g. SAP, Sales Force, Cloud for Service)

  • Experience in Life Science and or Service organization


*Important information : This position is recruited for by a remote Kelly office, not your local Kelly branch. If you have questions about the position, you may contact the recruiter recruiting for this position (, however, your resume should be uploaded via the _“SUBMIT RESUME”_ button included within*

Why Kelly ® ?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.