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Aimbridge Hospitality Host/Hostess - New Restaurant Opening at South Seas Island Resort! in Captiva, Florida

The Host person is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.

QUALIFICATIONS:

  • High School diploma and/or experience in a hotel or a related field preferred.

  • Must be able to convey information and ideas clearly.

  • Must be able to evaluate and select among alternative courses of action quickly and accurately.

  • Must be able to multi task.

  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.

  • Must routinely meet deadlines.

  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.

  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

  • Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

  • Approach all encounters with guests and employees in a friendly service oriented manner.

  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working (per brand standards).

  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

  • Maintain a friendly and warm demeanor at all times.

  • Comply with certification requirements as required for position to include Food Handlers Alcohol Awareness Safety etc

  • Employees must at all times be attentive friendly helpful and courteous to all guests managers and other employees.

  • Greet and seat guests at appropriate tables in a timely manner.

  • Be attentive of guests' needs assist in providing a pleasant dining experience.

  • Assist cashier in collection of money or credit cards from guests and servers as needed.

  • Know how to prepare cashier report at the end of the shift.

  • Pay out servers' and service attendants' tips if appropriate.

  • Know how to properly take reservations for outlets.

  • Ensure quality control of menus with regard to cleanliness and appearance.

  • Perform opening and closing duties according to established side work checklist.

  • Ability to answer the telephone according to standards.

  • Have a complete knowledge of standards of service for receiving a room service order.

  • Have a thorough knowledge of menus and current specials in all applicable departments.

  • Assist servers and cashiers in the servicing of guests as needed.

  • Know and understand the state liquor laws.

  • Perform other duties as requested by management.

  • Attend meetings/training as required by management.

For decades, generations of guests have made South Seas Island Resort on Captiva Island the vacation destination of choice in which to share treasured moments and make lasting memories. Our iconic 330-acre wildlife preserve spans two and a half miles of pristine white-sand beaches framing the tranquil waters of the Gulf of Mexico. As a quiet retreat, the resort is a destination rich in recreation and wondrous natural beauty. Visitors will feel at home in a variety of accommodations, ranging from comfortable hotel rooms, charming condominiums and cottages, to private homes and villas. A Top 10 Beach Resort for Families by Parents Magazine, this inviting oasis allows the discovery of native Florida and its extraordinary splendor.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Medical, Dental, and Vision Coverage

  • Short-Term and Long-Term Disability Income

  • Term Life and AD&D Insurance

  • Paid Time Off

  • Employee Assistance Program

  • 401k Retirement Plan

Job ID: 2021-20373

Full-Time/Part-Time: Full-Time

Street: 5400 Captiva Road

Post End Date: 2/9/2021

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