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Marriott Receptionist (Night) in Cape Town, South Africa

Job Number 21139538

Job Category Administrative

Location The Westin Cape Town, Convention Square Lower Long Street, Cape Town, South Africa, South Africa

Brand Westin Hotels & Resorts

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Receptionist (Night)

Function

Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Night Management , the successful candidate will be required to engage and interact with Guest , provide excellent Customer Service and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott International Hotels standards, policies and procedures.

Required Experience & Qualifications

  • At least 2- 3 years’ experience in a similar position within a 4/5 star Hotel environment

  • An appropriate recognized qualification would be advantageous

  • Professional Disposition

  • Professional telephone and communication etiquette

  • People centric with a strong focus on the Guest experience

  • Ability to work within a pressurized environment

  • Ability to use Initiative and be proactive and self-driven

  • Sound financial acumen

  • Maintain a neat, clean and well-groomed appearance as per company standards

  • Ability to work without supervision and within a team

  • Attention to detail pertaining to area of responsibility

  • Required to work rostered shifts and irregular hours as per operational requirements

  • Flexible working hours as well as available to work weekends and Public holidays as per operational requirements

  • Proficiency in all MS office applications e.g. Word, Excel, Outlook

  • Working Knowledge in Fidelio Opera

Key Responsibilities

  • Attend to all guest needs, including but not limited to, registration, check-in and check-out of guest and cashiering.

  • Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and the reporting thereof.

  • Strong and effective communication and problem solving skills / conflict management

  • Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.

  • Process all payment types such as room charges, cash, checks, debit, or credit.

  • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

  • Print contingency lists to have a record of all guests in case of emergency.

  • Sell a room/accommodation to guests without reservations based on availability.

  • Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages. Complete the Room Rate Variance Report.

  • Process all guest check-ins and assign room.

  • Activate or reissue room keys using electronic key machine.

  • Count bank at end of shift and secure bank.

  • Balance and drop receipts according to Accounting specifications.

  • Report accidents, injuries, and unsafe work conditions to manager

  • Perform other duties as and when required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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