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Philips Credit and Collections Specialist in Cairo, Egypt


Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.

Philips Africa comprises all 54 countries of Africa, from the Cape to Cairo, and from the Atlantic to the Indian Ocean. Philips Africa is headquartered in Johannesburg, South Africa and it has a direct presence in four other African countries, in the cities of Accra, Casablanca, Cairo and Nairobi.

Currently we have an exciting opportunity for a dynamic Credit and Collections Specialist to join our team and to be based in Cairo, Egypt.

You will be reporting to the Credit and Collections Manager META.

As a Credit and Collections Specialist you will have the opportunity to coordinate and follow through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts.

You are responsible for

  • Execution of system established collection plan

  • Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off

  • Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises; or claim payments from intermediary (when collections are executed by 3rd parties - limited to some collectors)

  • Reporting any disputed/ short paid invoices with reasons for disputes and collaborating with the internal department to expedite resolution/payment

  • Performing customer account reconciliation including support to 3rd party cash application team for clearing customer payments and credit items

  • Preparing proposals (which team leader or manager approves) for agency placement and write off to bad debt

  • Responsible for compliance of ICS checks

  • Support and develop accounts receivable lean process improvements, and Master data quality

To succeed in this role, you should have the following skills and experience

  • Collections experience is desirable

  • Background in F&A, Economics or Business Administration

  • Customer service focus

  • Determination to achieve excellent results

  • SAP and Customer Master data process knowledge

  • Excellent communication and negotiation skills

  • Team player, Open minded change agent who demonstrates the Philips Behaviors

  • Project management: development and deployment of new processes and procedures

  • Fluent English

In return, we offer you

A meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment. We are happy to provide you with this opportunity to work with new technologies. You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences. Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines.