Morongo Casino Resort and Spa Rep - Promotions in Cabazon, California
Provides support of special events and promotions for the Marketing Department
Assists in the implementation of Winners Club players.
Maintain relationships with known players and develop relationships with potential players.
Assists with the arrival and departure of bus groups.
Acknowledges, greets and converses with guests on the casino floor.
Assists guests both over the phone and in person.
Issues player cards and reprints.
Accurately communicates all marketing activities and promotions, and amenities available to guests.
Assists with the resolution of guest issues.
Assists with collateral placement, implementation of promotions and special events, prize inventory, fulfillment, and administrative support for the Promotions Department.
Performs other job related duties as assigned.
Must have excellent guest service skills. Ability to maintain strict confidentiality of classified information. Must be competent with various PC based software programs. Ability to tactfully and diplomatically deal with the public and staff. Must possess excellent business sense and professional ethics. Must possess a high regard for guest service and team member relations.
EDUCATION and/or EXPERIENCE:
High School Diploma or GED required. One year of guest relations experience preferred with the ability to handle a high volume, fast-paced environment.
LICENSES, CERTIFICATES, REGISTRATIONS:
Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency.
Ability to effectively present information and respond to questions from the general public. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to interpret a variety of instructions furnished in written and oral form. Ability to develop and maintain harmonious working relationships with staff and guests. Skill in operating standard office equipment. Must reason with people effectively yet cordially. Professional demeanor and optimism are essential. Ability to deal with problems involving several concrete variables in standardized situations.
While performing the duties of this job, the team member is regularly required to stand; use hands to finger, handle, or feel; talk or hear; and taste or smell. The team member frequently is required to walk and reach with hands and arms. The team member is occasionally required to sit. The team member must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
This is a fast paced work environment and the position requires the ability to cope with it. The casino environment has moderate to loud noise levels and is a smoking environment.
Because we are open 24 hours a day, 365 days a year, most positions require flexibility in scheduling and may require Team Members be available for evenings, weekends, holidays and special events. A typical workweek and normal work schedules may vary based on business needs and may include scheduled shifts Monday through Sunday. Position may require overtime.
We are an Equal Opportunity Employer while practicing Native American preference according to law.
Posting Job Title: Rep - Promotions
Requisition ID: 2020-4209
Street: 49500 Seminole Drive