Keurig Dr Pepper Customer Compliance Specialist in Burlington, Massachusetts
This role will be responsible for assisting with customer compliance issues by acting as a point of contact for cross functional teams and resolving all relevant non-compliance issues. This role will also support Supply Chain, Finance and Business teams in administering the settlement of non-trade supply chain deductions. Specific areas of accountability will include responsibilities related to validation and processing for deductions as well as aligning business procedures to customer compliance standards. The role will communicate as necessary to gather compliance requirements and non-trade deduction supporting documentation and required approvals will be obtained working with Supply Chain, Commercial Finance, Sales Teams, Customer Trade Accounting, Other Deduction areas, and Accounts Receivable (AR) corporate team.
Responsible for specific customers non-trade supply chain deductions.
Identifies and investigates root causes and trends.
Distributes copies of deductions to appropriate parties with goal of validating or invalidating each deduction line.
Ensure all deduction documentation is complete and sufficient to support classification of expense (valid) or recollection (invalid deductions).
Ensure timely research and resolution of customer deductions in accordance to policy and procedures.
Effectively analyze deductions to identify root cause and work with cross-functional teams to reduce/eliminate recurring deductions.
Provide administrative support by implementing systems, procedures, and policies related to customer routing guide requirements.
Associates degree in Supply Chain or similar field or prior experience in a supply chain or customer service role
Prior experience working with MRP / ERP systems (preferably SAP)
Prior experience in Excel (performing functions such as pivot tables, v look-up, etc.) preferred
Prior experience in PowerPoint preferred
Prior experience using Business Analytics tools to analyze complex data sets preferred
Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott’s® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.
Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled
Candidates must be able to pass a background check and drug test, as applicable for the role.