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M&T Bank Quality Assurance Analyst I in Buffalo, New York


Monitors and/or completes audits of activities of a more basic nature within an assigned area of the Bank to ensure adherence to internal policies, processes and external regulations. Communicates findings to appropriate parties to mitigate recurring issues of the same nature.

Primary Responsibilities:

  • Monitor and/or complete audits of activities of a more basic nature within an assigned area of the Bank to ensure adherence to established internal policies and processes and external regulations.

  • Identify issues of non-compliance and communicate to appropriate parties as well as the individual employee as warranted to prevent future recurrence.

  • Maintain records of discovered deficiencies to support reporting and trend analyses of activities.

  • Develop and maintain a current knowledge of the policies, processes and regulations affecting monitoring and/or auditing activities to ensure validity of analyses and findings.

  • Identify potential areas for process or procedural improvements.

  • Participate in more complex monitoring and/or audit of activities as requested.

  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.Identify risk-related issues needing escalation to management.

  • Promote an environment that supports diversity and reflects the M&T Bank brand.

  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

  • Complete other related duties as assigned.

Scope of Responsibilities:

This role monitors and/or completes audits of activities of a more basic nature, often focusing on call monitoring.

Supervisory/Managerial Responsibilities:

Education and Experience Required:

Associates' degree and a minimum of 1 years' work experience in the area supported, or in lieu of a degree a combined minimum of 3 years' higher education and/or work experience, including a minimum of 1 years' work experience in the area supported

Proven analytical skills

Proven verbal and written communication skills

Prior experience with pertinent spreadsheet, word processing, database and presentation software


Education and Experience Preferred:

Bachelor's degree

Prior experience providing written or verbal feedback

Physical Requirements:



Buffalo, New York, United States of America

At M&T Bank, we make a difference in people’s lives. For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers. Our talent and culture set us apart. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members. At M&T, we are a talent and people driven organization. Take a peek inside M&T’s Human Capital Report to learn how it feels to be one of our 17,000+ employees. We are constantly renewing. Our future success relies on our ability to understand what’s important to our customers and use that understanding to build new and innovative customer experiences. We support our employees every step of the way.

Competitive compensation - Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance - Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO - 401(k) match at 5% with options for Roth and discretionary employer contributions - A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more - Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts

We need you. Are you ready to join us? Apply today to start the journey. If you are unable to apply through this site due to technical issues, please contact us at for assistance. M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.