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ManpowerGroup Lead Specialist - Late Stage Secured Collections in Buffalo, New York

Job Description

ABOUT THE JOB (JOB BRIEF): In a financial services contact center, the Lead Specialist will receive inbound and place outbound calls in regards to secured delinquent accounts in a fast paced environment.


Place/receive calls via the telephone as well as an automated dialer

Negotiate payment arrangements to reduce delinquency

Add, change, and delete information in multiple file screens within multiple collection systems

Comply with all policies and procedures as outlined in operating instructions

Serve as entry point for the identification, routing, and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.)

Meet minimum individual and departmental goals and service level agreements

Adhere to Federal Regulatory requirements regarding debt collections


Computer proficient

Proven ability to stay focused in a continuous process flow and keep pace within work team

Superior verbal and written communication skills

One or more years of customer service or collections experience.


Bachelor's Degree

Experience with automated dialers and CACS/CAS


Excellent interpersonal and motivation skills

Demonstrated ability to handle change

Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes

Ability to multi-task


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.