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KeyBank Lead Specialist (Fraud Detection) in Buffalo, New York

Lead Specialist (Fraud Detection)inBuffalo, NYatKeyBank

Date Posted: 10/17/2020

Job Snapshot

  • Employee Type: Full-Time

  • Location: 239 Van Rensselaer Street Buffalo, NY

  • Date Posted: 10/17/2020

About Us

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.

Job Description

Please note that work schedule is Saturday - Wednesday 5:30 a.m. - 2:00 p.m. Candidate will need the ability to be able to train for a period of time Monday - Friday from 6:00 a.m. - 2:30 p.m. and then they will move to their regular work schedule.

About the Business

As a part of Fraud Services, the Fraud Detection and Risk Analysis team focuses on detecting and preventing fraud related activity to minimize losses to the bank and enhance our relationships with our customers. We execute on a pro-active strategy of fraud detection, protecting both the bank and our customer, while providing shareholder value.

About the Job

Perform a variety of complex and specialized tasks associated with identifying suspected deposit fraud, counterfeit checks, and other potential fraud related transactions. Perform detailed examinations on depository relationships and transactions to confirm or disprove potential fraud related transactions and related activity.

Essential Job Functions

  • Perform detailed analysis on depository accounts that appear to have activity that would support suspicions of deposit fraud or counterfeit check activity and provide detailed documentary evidence to support findings.

  • Take precautionary measures on accounts and/ or transactions to mitigate risk to KeyBank and/ or Key Bank clients and provide direction to all lines of businesses supported by Fraud Services

  • Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management

  • Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts.

  • Obtain and provide detailed documentary evidence to support confirmed fraud activity.

  • Maintain ongoing communication with internal and external clients regarding associated account resolution.

  • Other specialized tasks when required.

Required Qualifications

  • Two years banking operations/ branch experience; or equivalent of education and experience

  • Proven accuracy and organizational skills.

  • Proven ability to manage multiple diverse tasks simultaneously.

  • Ability to complete functions within available timeframes and achieve service level agreements to ensure regulatory compliance.

  • Proven written and verbal skills.

  • Proven ability to analyze, solve problems, and make decisions effectively and independently.

  • Microsoft Office / Windows Experience.

  • Ability to have a flexible work schedule as candidate may need to stay later due to volume of work to meet service level agreement.

Experience in Fraud Investigations preferred


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.