Job Information
Spectrum Health and Human Services Customer Service Representative - Full Time (Urgent Care) in Buffalo, New York
Agency Profile:
Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.
Full Time - 1280 Main Street, Buffalo
Days/Weekends/Evenings Required
SUMMARY OF POSITION FUNCTION:
Provides excellent Customer service skills. Performs both clerical and administrative support to a team, department head and/or manager.
MAJOR DUTIES AND RESPONSIBILITIES:
Knowledge and demonstration of agency core values in day-to-day activities
Ensure the criteria for a high performing team member and the values that support trust, inter dependencies and teamwork are role modeled and consistently evidenced in the work environment
Consistently maintain a neat, organized work environment
Assists with the Pulling Charts/scanning and preparing records
Processes Intakes, scheduling, auditing of all progress notes, posting and filing
Verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews – as needed
Identifies and collects copays/deductibles/fees as appropriate
Processing of client records
Typing
Constant direct communication with other office staff/Program Managers/Office Manager/Director of Support Services
Type business letters, memorandums, reports, charts, etc. on a personal computer
Composes and prepares routine correspondence for signature
Establishes and maintains confidential files and records following agency protocol for such
Proofreads and corrects grammatical, punctuation and spelling errors
Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items
Answers telephone and direct calls to the appropriate person
Greets Individuals coming onto the floor and assists them in connecting with the staff member they are here to see
Operates office machines and instructs others in the operation of same
Proficiency in Excel including the ability to work in existing spreadsheets
EDUCATION REQUIREMENTS:
High School Diploma or equivalent
EXPERIENCE:
- One year work experience in work related field preferable
Must possess a valid Driver’s License with an acceptable driving record
EOE Minorities / Females / Protected Veterans / Disabled