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Spectrum Health and Human Services Customer Service Representative - Full Time (Urgent Care) in Buffalo, New York

Agency Profile:

Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full Time - 1280 Main Street, Buffalo

Days/Weekends/Evenings Required

SUMMARY OF POSITION FUNCTION:

Provides excellent Customer service skills. Performs both clerical and administrative support to a team, department head and/or manager.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Knowledge and demonstration of agency core values in day-to-day activities

  • Ensure the criteria for a high performing team member and the values that support trust, inter dependencies and teamwork are role modeled and consistently evidenced in the work environment

  • Consistently maintain a neat, organized work environment

  • Assists with the Pulling Charts/scanning and preparing records

  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing

  • Verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews – as needed

  • Identifies and collects copays/deductibles/fees as appropriate

  • Processing of client records

  • Typing

  • Constant direct communication with other office staff/Program Managers/Office Manager/Director of Support Services

  • Type business letters, memorandums, reports, charts, etc. on a personal computer

  • Composes and prepares routine correspondence for signature

  • Establishes and maintains confidential files and records following agency protocol for such

  • Proofreads and corrects grammatical, punctuation and spelling errors

  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items

  • Answers telephone and direct calls to the appropriate person

  • Greets Individuals coming onto the floor and assists them in connecting with the staff member they are here to see

  • Operates office machines and instructs others in the operation of same

  • Proficiency in Excel including the ability to work in existing spreadsheets

EDUCATION REQUIREMENTS:

High School Diploma or equivalent

EXPERIENCE:

  • One year work experience in work related field preferable

Must possess a valid Driver’s License with an acceptable driving record

EOE Minorities / Females / Protected Veterans / Disabled

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