Aston Carter Client Support Specialist REMOTE (MUST Live In Buffalo NY) in Buffalo, New York
Please review updated job description below. Both roles paperwork and client facing are now done by all. So they are looking for a candidate that can be good on phones and working on projects. Client Service Specialist Would you like to help drive the growth of a global company that works with 86% of the Fortune Global 500? Do you have a passion for building relationships and providing an exceptional client experience? Do you have client support experience working in a team environment? If so, we have an exciting opportunity to join our Client Service Support team where you could help lead the clients life cycle for Willis Towers Watson in North America. Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. The Role Accept inbound calls form clients and brokers on all questions and issues pertaining to the HR Admin portal functionality offering support and educate clients/brokers on employee benefits eligibility, new hires, terminations, and life events using our technology. Trouble-shoot and research of client inquiries with cross-functional teams; provide accurate and timely resolution to clients and brokers via email and/or telephone. Execute with minimal supervision a number of tasks related to supporting Client Marketplace Managers (CMM), such as assisting with benefit enrollments, audits, actively doing client/broker reach outs on various audit results. Support the Client Marketplace Managers during onboarding of new clients and at renewal by providing admin support, from managing the pre-filling carrier paperwork, to submitting completed paperwork to carriers, to preparing renewal packets for CMM to send to their clients.(20%) Partner with CMM and other cross-functional departments serving as the subject matter expert on various processes related to our system functionality bringing solutions and ideas to complete multiple projects, documenting a knowledge base and training the support team while prioritizing daily tasks based on clients needs.(30%) Point person with relations to our system capabilities serving as a subject matter expert for the most complex and jumbo accounts; part of operational product enhancement committees sharing knowledge that turn into actual process improvements. (30%) Face to the standard accounts under 100 from day-to-day inquiries to managing renewal with broker and with some CMM support behind the scenes. (20%) Utilize Microsoft Dynamics and custom application systems on a daily basis for inbound/outbound calls, data entry, report generation, auditing, and tracking of data.
Call center, Administrative, Data entry, Microsoft, Inbound
Top Skills Details:
Call center,Administrative,Data entry,Microsoft,Inbound
Additional Skills & Qualifications:
ProveIT Assessments in Office Grammar and Spelling, Computer Literacy - Basic, Call Center Customer Service Scenarios, and Call Center Listening Skills 1. Candidate should take same skill assessment we had in place last year(our passing rate is 70% or
About Aston Carter:
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.