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M&T Bank A/V Specialist in Buffalo, New York

R28365

The End User Computing organization [EUC] provides engineering, operations, and support of end user capabilities for all of our colleagues across M&T. Beyond supporting 32,000 endpoints, solutions offered include voice, video, collaboration, and filesharing. EUC is challenged with engineering modern devices, functionally solid software, and excellent experiences with a focus on ease of use, capabilities that enable productivity, and solutions that are modern and current.

Overview:

Completes activities related to larger and/or more complex installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.

Primary Responsibilities:

  • Respond to and resolve to help desk escalations based on outcome of previous incidents.

  • Create trending information of system issues to supports efforts to address identified issues from the analysis.

  • Create and document procedures for work order and request-based tasks.

  • Respond to and resolve identified technical incidents requiring advanced problem-solving; analyze and isolate the issues.

  • Use advanced diagnostic tools to troubleshoot issues.

  • Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occur; identify recommendations to address them and review with senior staff

  • Schedule maintenance changes to reduce operational risk.

  • Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts.

  • Provide coaching to less experienced staff on processes and technologies.

  • Complete evening responsibilities as scheduled.

  • Initiate, create and document procedures for maintenance tasks and other needs to serve as a reference source.

  • Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency.

  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

  • Promote an environment that supports diversity and reflects the M&T Bank brand.

  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

  • Complete other related duties as assigned.

Education and Experience Required:

Minimum of 6 years’ higher education and/or work experience

Prior experience reading and digesting technical information

Detail-oriented

Strong written and verbal communication skills

Prior experience communicating technical information within a team and to immediate manager

Strong customer focus, including ability to manage customer needs and multiple work priorities

Education and Experience Preferred:

Bachelor’s degree in technology-related field

Minimum of 7 years’ higher education and/or work experience

Certifications or special training in related technologies

At M&T Tech , we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks. We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow’s bank, today.

Location

Buffalo, New York, United States of America

At M&T Bank, we make a difference in people’s lives . For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers.

Our talent and culture set us apart. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members. At M&T, we are a talent and people driven organization. Take a peek inside M&T’s Human Capital Report (https://www3.mtb.com/homepage/careers/why-work-at-m-and-t) to learn how it feels to be one of our 17,000+ employees.

We are constantly renewing. Our future success relies on our ability to understand what’s important to our customers and use that understanding to build new and innovative customer experiences.

We support our employees every step of the way.

  • Competitive compensation

  • Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance

  • Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO

  • 401(k) match at 5% with options for Roth and discretionary employer contributions

  • A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more

  • Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts

We need you. Are you ready to join us? Apply today to start the journey.

If you are unable to apply through this site due to technical issues, please contact us at careersitesupport@mtb.com for assistance.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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