Salesforce.com, Inc Director, Regional Services Leader - Cloud Sales in Buenos Aires, Argentina
Customer Success Group
The Director, Regional Services Leader - Cloud Sales ( MC, CC B2B/B2C and DMP) is responsible for providing strategic leadership, ensuring overall customer satisfaction, managing a team of services professionals and ensuring overall quality across a portfolio of professional services clients. They are innovative and passionate drivers of highly efficient resource management and operational processes. They serve as the bridge/translator between the sales, delivery and regional teams to ensure that requirements and dependencies are well understood. They also contribute to the business development process by participating in sales calls, assisting/leading proposal development efforts, and delivering client presentations. They supervise current state operations in a fast-moving environment, and identify, prioritize, and implement process improvements within their region. They have strong consulting experience and a deep understanding of our Services deliverables. They strive to better understand and improve backend processes to help our Services teams thrive. They may also directly manage a team of Services consultants.
The Director, Regional Services Leader partners with Communities, Enablement, and Employee Success to lead people management initiatives, and works across several business areas - including Project Delivery, Delivery Leads, Regional Operations Managers, Product, and Practice teams - to ensure customer and Services success. They are strong mentors who lead by example and embody the Salesforce values.
Help clients and employees consistently meet/exceed goals and metrics
Deliver high client satisfaction (CSAT)
Positively impact client renewals (when applicable)
Generate positive feedback from internal teams and leadership
Show continued professional growth and development
Preferred Qualifications and Skills:
BA/BS degree or foreign equivalent;
12+ years of relevant experience, including enterprise consulting experience in a matrixed environment in positions of increasing responsibility. “Big 5” experience preferred.
Several years of experience building and leading a large delivery team
Extensive knowledge of product planning and execution
Strong communication skills; adept at navigating/mediating conflict and fostering healthy dialogue
Strong interpersonal skills; nurtures effective working relationships with others across multiple functions and levels
Exceptional analytical skills; experience overseeing and managing business metrics, productivity, and outcomes
Ability to travel; up to 50%
Retail strategy experience understanding market segments and customers to create personalized experiences across mobile, social, digital, and store
Expertise in driving operational initiatives to capture merchandising insights, identify time-saving task automation, and personalized shopping solutions
Experience leading Commerce strategy initiatives including launching new sites, creating all-new consumer experiences, and bringing stores online
Experience with multi site management, market localization, and managing multiple brands, languages, and currencies
Experience being a member of a Commerce leadership team and comfortable combining business case evaluation, idea-to-reality planning, data analysis, and creative retail strategy to build best in class programs
Experience specializing in one or more areas of Campaigns, Events, Webinars, Community, Social Media, Content, Product Marketing or Marketing Operations and Analytics
Experience in direct marketing, direct response concepts, customer analytics, research methodology, and statistics with businesses in multiple industries/verticals (B2B/B2C)
Experience across marketing channels including email marketing, mobile messaging, social listening and engagement, ad campaigns, and cross channel journeys
Strong knowledge of relational database technology, specifically as it relates to Customer data (i.e.: web analytics, CRM, and Profile data), interactive Marketing Channels (i.e.: SEO, SEM, PPC, Ad Management), as well as the Salesforce Marketing Cloud channels (email, mobile, social, sites)
Practical experience with digital marketing software - email marketing, mobile (SMS, MMS, Push), web analytics, campaign management, digital marketing, creative agency, or marketing strategy, and social media consulting.
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