USACares Jobs

Job Information

Salesforce.com, Inc Director, Regional Services Leader - Cloud Sales  in Buenos Aires, Argentina

Job Category

Customer Success Group

Job Details

The Director, Regional Services Leader - Cloud Sales ( MC, CC B2B/B2C and DMP) is responsible for providing strategic leadership, ensuring overall customer satisfaction, managing a team of services professionals and ensuring overall quality across a portfolio of professional services clients. They are innovative and passionate drivers of highly efficient resource management and operational processes. They serve as the bridge/translator between the sales, delivery and regional teams to ensure that requirements and dependencies are well understood. They also contribute to the business development process by participating in sales calls, assisting/leading proposal development efforts, and delivering client presentations. They supervise current state operations in a fast-moving environment, and identify, prioritize, and implement process improvements within their region. They have strong consulting experience and a deep understanding of our Services deliverables. They strive to better understand and improve backend processes to help our Services teams thrive. They may also directly manage a team of Services consultants.

The Director, Regional Services Leader partners with Communities, Enablement, and Employee Success to lead people management initiatives, and works across several business areas - including Project Delivery, Delivery Leads, Regional Operations Managers, Product, and Practice teams - to ensure customer and Services success. They are strong mentors who lead by example and embody the Salesforce values.

Responsibilities:

  • Help clients and employees consistently meet/exceed goals and metrics

  • Deliver high client satisfaction (CSAT)

  • Positively impact client renewals (when applicable)

  • Generate positive feedback from internal teams and leadership

  • Show continued professional growth and development

Preferred Qualifications and Skills:

  • BA/BS degree or foreign equivalent;

  • 12+ years of relevant experience, including enterprise consulting experience in a matrixed environment in positions of increasing responsibility. “Big 5” experience preferred.

  • Several years of experience building and leading a large delivery team

  • Extensive knowledge of product planning and execution

  • Strong communication skills; adept at navigating/mediating conflict and fostering healthy dialogue

  • Strong interpersonal skills; nurtures effective working relationships with others across multiple functions and levels

  • Exceptional analytical skills; experience overseeing and managing business metrics, productivity, and outcomes

  • Ability to travel; up to 50%

COMMERCE

  • Retail strategy experience understanding market segments and customers to create personalized experiences across mobile, social, digital, and store

  • Expertise in driving operational initiatives to capture merchandising insights, identify time-saving task automation, and personalized shopping solutions

  • Experience leading Commerce strategy initiatives including launching new sites, creating all-new consumer experiences, and bringing stores online

  • Experience with multi site management, market localization, and managing multiple brands, languages, and currencies

  • Experience being a member of a Commerce leadership team and comfortable combining business case evaluation, idea-to-reality planning, data analysis, and creative retail strategy to build best in class programs

MARKETING

  • Experience specializing in one or more areas of Campaigns, Events, Webinars, Community, Social Media, Content, Product Marketing or Marketing Operations and Analytics

  • Experience in direct marketing, direct response concepts, customer analytics, research methodology, and statistics with businesses in multiple industries/verticals (B2B/B2C)

  • Experience across marketing channels including email marketing, mobile messaging, social listening and engagement, ad campaigns, and cross channel journeys

  • Strong knowledge of relational database technology, specifically as it relates to Customer data (i.e.: web analytics, CRM, and Profile data), interactive Marketing Channels (i.e.: SEO, SEM, PPC, Ad Management), as well as the Salesforce Marketing Cloud channels (email, mobile, social, sites)

  • Practical experience with digital marketing software - email marketing, mobile (SMS, MMS, Push), web analytics, campaign management, digital marketing, creative agency, or marketing strategy, and social media consulting.

Accommodations - If you require assistance due to a disability applying for open positions please contact the Salesforce.com Recruiting Department at mailto:applicant_access@salesforce.com .

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

DirectEmployers