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BT Technical Professional (2nd level) in Budapest, Hungary

What you'll be doing:

  • Monitoring and troubleshooting events with accountability and responsibility following technology best practices

  • Identification, isolation and resolution for service disruptions affecting customer always focusing on right first time resolution and service restauration

  • Communicate with partners, resolver groups and field engineers providing them information and guidance aiming service restauration.

  • Providing customer support in English, responding to customer requests and contacts.

  • Customer communication and ensure updates about progress of incidents and request to users and managers

  • Ensure quick response to network alerts from monitoring systems, incident assignment and resolver groups engagement.

  • Be proactive and responsive to alerts, events and disruptions aiming to start fault isolation and troubleshooting as soon as possible aiming to resolve them on SLA target time.

  • Acknowledge, update and closure incidents following all steps of incident management according to ITIL best practices aiming to resolve them on SLA target time.

  • Home office is available in this role depending on further agreement

This role will suit you if you have the following skills:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Working with a cooperative and positive attitude in a group setting to achieve common goals

  • Focusing on all aspects and details of a task and delivering your output with a high level of accuracy

  • Ability to find root causes of problems and to focus on their quick and efficient solution

Professional skills:

  • Network troubleshooting , Technical.

  • Customer communication in English

  • ITIL knowledge

  • Experience with WIFI

  • Cisco certification is an advantage

Language skills:

  • English on a fluent level

  • French on a conversational level is an advantage

Find out more about the most attractive service centre of Hungary, follow us on Facebook (https://www.facebook.com/BTCareersHungary) !

Our efforts to become a really good place to work have been honoured with the following awards:

  • Family Friendly Mentor Company (2017, 2018, 2019, 2020)

  • Family-friendly Company (2012, 2014, 2016)

  • Best Workplaces Award 2020 by Szerethető Munkahelyek

  • Special Award on ‘Open Spotlight Award 2020’ by nyitottakvagyunk.hu

  • Best University Programme in Hungary Award - (2018)

  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)

  • Best Employer Branding Initiative in the CEE, SSC sector (2018)

  • Most attractive employer, SSC sector (2017)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

Create and submit your application by clicking the Apply Online button below or check out our other live vacancies here (https://bt.taleo.net/careersection/external/jobsearch.ftl?LOCATION=1467305100119) and find a better match!

In case we choose you for one of our open positions, we may request a non-criminal record (erkölcsi bizonyítvány) from you. For further details and legal terms of employment in BT Hungary, please visit this link (https://www.globalservices.bt.com/en/legal/regulatory-legal-statements/hungary) .

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COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.

Job: Customer service

Title: Technical Professional (2nd level)

Location: Hungary-Budapest

Requisition ID: 168563

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