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SAP Senior Support Engineer Job in Budapest, Hungary

Requisition ID: 249618

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

SAP Product Support’s vision is to “Delight customers. Always”. Our mission is to provide industry leading support and lead the industry into the age of predictive support. The Global Business Planning & Operations department overseas Global Programs, Process & Data Governance and provides Business Intelligence to enable data driven business decisions.

EXPECTATIONS AND TASKS

  • Provide operational support to ensure our Customers have smooth access to Real Time Support (24x5) and Incident support (24x7)

  • Approving authorizations to ensure our engineers have the right access to the system

  • Administration of real time support queues

  • Prepare regular and ad-hoc reports on the performance of our Real Time Support Channels

  • Provide operational support to ensure Customer Feedback is appropriately followed up upon

  • Assist in the operations of customer feedback tickets within Qualtrics

  • Willingness to work in a global virtual team

  • Creates and follows up IT Tickets

  • Regularly updates JAM pages, communicates with different level of stakeholders

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Ready for continuous learning and improvement

  • Analytical and problem-solving skills

  • Excellent MS Office knowledge (Excel, PowerPoint)

  • High customer and quality focus

  • Open personality and professional communication style

  • Fluent spoken and written English language skills

WORK EXPERIENCE

  • At least 5 years of experience working in operations or in support organization.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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