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BT German Speaking Senior Project Manager in Budapest, Hungary

What you'll be doing:

  • Accountable for leading the end to end planning and delivery of projects, programmes or portfolio that are large and complex and represent significant benefit and/or risk to our customers throughout the lifecycle – Win Business / T&T / In-Life

  • Building and maintaining strong and proactive customer service relationships and driving strategy across ‘owned’ contracts for project delivery

  • Direct leadership of Project Managers and/or Project Professionals as well as own Project Management work as an individual contributor, and matrix leadership for multi-disciplined resources across the project/programme to drive successful deliveries for the customer

  • Responsible for strategic resource planning to meet work volumes and ensure the team meets project commitments

  • Ensures required documentation exists for all required projects, including communication plans, implementation plans are all interlocked with the end customer in line with BT Project and Programme methodologies

  • Implements jeopardy management and reporting to ensure delivery of service compliant with contractual SLA's, ensuring project are closed effectively

  • Manages escalations and work allocation, coordinates and manages contract projects of Project Management Professionals

  • Drive and deliver business transformation and change programmes

  • Home office is available in this role depending on further agreement

This role will suit you if you have the following skills:

  • Excellent communication and stakeholder management

  • Ability to innovate to resolve complex problems

  • Strong leadership capability with an ability to lead and motivate high performing teams

  • Significant experience of leading and delivering complex projects, requiring management of medium-term and long-term timeframes

  • High level of customer management skills

  • In depth understanding of contractual commitments around delivery timelines and contractual obligations

  • Relevant Project / Programme Management certification

  • Strong technical knowledge and understanding of Cisco Cloud, One Cloud and Contact center infrastructure (including voice queues, call routing, call recording, softphones, agents)

  • Proven track record in IT/Telco Project Management or Service Operations on a management level

Language skills:

  • English on a fluent level

  • German on a fluent level

What we offer:

  • Being part of the Hungarian Project and Programme Manager HUB, which serves the whole EMEA region

  • Join the knowledge base of 110 PM's located in Budapest and Debrecen

  • Regular knowledge sharing sessions, as well as out of office events

  • Flexible working hours (depending on your current allocation and customer needs)

  • Internal training framework, both methodological and technical trainings within BT group

Find out more about the most attractive service centre of Hungary, follow us on Facebook (https://www.facebook.com/BTCareersHungary) !

Our efforts to become a really good place to work have been honoured with the following awards:

  • Family Friendly Mentor Company (2017, 2018, 2019, 2020)

  • Family-friendly Company (2012, 2014, 2016)

  • Best Workplaces Award 2020 by Szerethető Munkahelyek

  • Special Award on ‘Open Spotlight Award 2020’ by nyitottakvagyunk.hu

  • Best University Programme in Hungary Award - (2018)

  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)

  • Best Employer Branding Initiative in the CEE, SSC sector (2018)

  • Most attractive employer, SSC sector (2017)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

Create and submit your application by clicking the Apply Online button below or check out our other live vacancies here (https://bt.taleo.net/careersection/external/jobsearch.ftl?LOCATION=1467305100119) and find a better match!

Please visit this link (https://www.globalservices.bt.com/en/legal/regulatory-legal-statements/hungary) to read about the legal terms of employment with BT in Hungary.

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COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.

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Job: Customer service

Title: German Speaking Senior Project Manager

Location: Hungary-Budapest-Budapest

Requisition ID: 146616

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