Job Information
BT German Speaking Senior Project Manager in Budapest, Hungary
What you'll be doing:
Accountable for leading the end to end planning and delivery of projects, programmes or portfolio that are large and complex and represent significant benefit and/or risk to our customers throughout the lifecycle – Win Business / T&T / In-Life
Building and maintaining strong and proactive customer service relationships and driving strategy across ‘owned’ contracts for project delivery
Direct leadership of Project Managers and/or Project Professionals as well as own Project Management work as an individual contributor, and matrix leadership for multi-disciplined resources across the project/programme to drive successful deliveries for the customer
Responsible for strategic resource planning to meet work volumes and ensure the team meets project commitments
Ensures required documentation exists for all required projects, including communication plans, implementation plans are all interlocked with the end customer in line with BT Project and Programme methodologies
Implements jeopardy management and reporting to ensure delivery of service compliant with contractual SLA's, ensuring project are closed effectively
Manages escalations and work allocation, coordinates and manages contract projects of Project Management Professionals
Drive and deliver business transformation and change programmes
Home office is available in this role depending on further agreement
This role will suit you if you have the following skills:
Excellent communication and stakeholder management
Ability to innovate to resolve complex problems
Strong leadership capability with an ability to lead and motivate high performing teams
Significant experience of leading and delivering complex projects, requiring management of medium-term and long-term timeframes
High level of customer management skills
In depth understanding of contractual commitments around delivery timelines and contractual obligations
Relevant Project / Programme Management certification
Strong technical knowledge and understanding of Cisco Cloud, One Cloud and Contact center infrastructure (including voice queues, call routing, call recording, softphones, agents)
Proven track record in IT/Telco Project Management or Service Operations on a management level
Language skills:
English on a fluent level
German on a fluent level
What we offer:
Being part of the Hungarian Project and Programme Manager HUB, which serves the whole EMEA region
Join the knowledge base of 110 PM's located in Budapest and Debrecen
Regular knowledge sharing sessions, as well as out of office events
Flexible working hours (depending on your current allocation and customer needs)
Internal training framework, both methodological and technical trainings within BT group
Find out more about the most attractive service centre of Hungary, follow us on Facebook (https://www.facebook.com/BTCareersHungary) !
Our efforts to become a really good place to work have been honoured with the following awards:
Family Friendly Mentor Company (2017, 2018, 2019, 2020)
Family-friendly Company (2012, 2014, 2016)
Best Workplaces Award 2020 by Szerethető Munkahelyek
Special Award on ‘Open Spotlight Award 2020’ by nyitottakvagyunk.hu
Best University Programme in Hungary Award - (2018)
Best Employer Branding Strategy in Hungary - Gold Medal (2018)
Best Employer Branding Initiative in the CEE, SSC sector (2018)
Most attractive employer, SSC sector (2017)
Best University-Business cooperation of the year in CEE (2017)
Best SSC in CEE region (2016)
Create and submit your application by clicking the Apply Online button below or check out our other live vacancies here (https://bt.taleo.net/careersection/external/jobsearch.ftl?LOCATION=1467305100119) and find a better match!
Please visit this link (https://www.globalservices.bt.com/en/legal/regulatory-legal-statements/hungary) to read about the legal terms of employment with BT in Hungary.
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COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.
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Job: Customer service
Title: German Speaking Senior Project Manager
Location: Hungary-Budapest-Budapest
Requisition ID: 146616