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Microsoft Corporation Training Planning Coordinator with Russian in Bucharest, Romania

This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.

The Worldwide Learning (WWL) team at Microsoft is learner obsessed, and our mission is to build an enthusiastic learning culture based on industry-leading innovation and aligned for measurable business impact. Learning is a critical lever to accelerate Microsoft’s growth as a digital transformation leader, and to enable our customers, partners, and our people to develop, achieve success, and thrive. We believe easily accessible learning is an essential part of a diverse and inclusive culture, and the core ingredient to helping people become their best personal and professional selves.

Joining Microsoft in the Worldwide Learning Operations team as the Training Planning Coordinator you will play a critical role to land flawless training deliveries for Technical Skills for Business customers. The Training Planning Coordinator role focuses on end-to-end operations for customer training deliveries, relationship management and operational excellence to enable friction-free stakeholder and customer experiences and program success. In this role you will partner with Microsoft WWL, field, and customers to enable Customer Azure Technical Skills. This is an amazing opportunity to combine your passion around learning, operations, and customer service.

Responsibilities

  • Establish and maintain relationships with new and existing key WWL stakeholders, internal groups, and partners for a strong network and open communications

  • Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success

  • Build the delivery plan for an agreed customer skilling plan by partnering with training Program Managers, Customer POC and ESI Ops Teams (Trainer Scheduling, Delivery Ops, etc.) to organize the delivery specific details

  • Communicate delivery plan to TPM and Customer POC for sign off/approval (subsequently, communicate the registration links for the plan – until automated)

  • Manage the delivery plan – monitor plan execution, make iterations, and monitor registration

  • Entering new deliveries in D365

  • Manage updates to existing deliveries

  • Obtain required Information for delivery scheduling

  • Manage registration, highlighting low enrolment early on (TPM, customer POC)

  • Provide registration and delivery status reports

  • Manage Registration Links to send to customer

  • Interface with Scheduling and Operations Teams

  • Coordinate logistical arrangements for training sessions with customer POC and Operations teams

  • Contribute to the role stabilization and maturity

Influence future tool upgrades to support automation objectives

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • Provenexperience as atrusted advisor in engagement and influence with stakeholders

  • Proven effectiveness driving complex multi-stakeholder planning processes

  • This role requires a deep knowledge of, and passion for learning operations and its associated services

  • Ability to negotiate and provide alternative solutions

  • Strong communication skills (both written and verbal), good collaboration and negotiation skills, and the ability to work effectively across groups

  • Attention to detail, highly organized and strong process-focused aptitude

  • Strong organizational skills and ability to positively influence others

  • Able to think creatively, be analytically minded, objective and independent

  • Can deal with ambiguity and thrive in a highly dynamic fast-paced environment

  • Team player with excellent interpersonal skills. Ability to communicate effectively across all levels of the organization and with external stakeholders.

  • High energy and a “can do” attitude. Ability to motivate self and others

  • Russian language skills - advanced

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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