Oracle Digital Media Support Engineer in Bucharest, Romania
Digital Media Support Engineer
Digital Media Support Engineer
As part of the Digital Media Support team within Oracle Information Technology, you will be responsible for the delivery of on-demand video and digital signage to Oracle’s employees worldwide.
First and Second level incident and request management including analysis, diagnosis, and resolution of problems regarding applications, software, and operating systems
Problem management and creation of knowledge base documentation.
Escalate end-users problems according to established procedures.
Day to day operations using management tools.
Service performance analysis and reporting
Participate to IT global teams to support and manage Digital Media systems and services.
Collaborate with architects, third parties / suppliers to resolve technical issues and assist with testing new solutions
Gather any requirements from internal clients and help them to fulfill their business needs using available Digital Media solutions.
Deliver remote training sessions
Promote Digital Media solutions adoption.
Technical Skills Required:
Excellent technical and troubleshooting skills in supporting desktop / laptop / mobile hardware and software (Windows 10, OSX, iOS, Android operating systems)
Knowledge of video on-demand video and Digital Signage technology.
Knowledge of html programming
Soft Skills Required:
Fluent written and spoken English.
Strong customer service skills.
Excellent communication skills
Ability to work independently and in a team environment
Problem analysis and resolution skills;
Quality-focused approach; drive for excellence
Enjoys finding alternative ways to do things better using automation
Degree/diploma in computer science or IT discipline.
3 years experience in IT support
Experience in the digital video industry/audiovisual technologies is a plus.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Job Type: Regular Employee Hire