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Global Payment Holding Company Customer Service Representative II in Broomfield, Colorado

Every day, Global Payments makes it possible for millions of people to movemoney between buyers and sellers using our payments solutions for credit,debit, prepaid and merchant services. Our worldwide team helps over 3million companies, more than 1,300 financial institutions and over 600million cardholders grow with confidence and achieve amazing results. We aredriven by our passion for success and we are proud to deliver best-in-classpayment technology and software solutions. Join our dynamic team and make yourmark on the payments technology landscape of tomorrow.Summary of This RoleResponds to customer inquiries via telephone, email, SMS and Chat toprovide problem resolution in accordance with the organization's servicestandards. Receives and/or places telephone calls which are predominantlyroutine, but may require deviation from standard screens, scripts, andprocedures. Answer customer telephone inquiries, orders, service needs andcomplaints, respond where applicable or direct to technical/service areas.Maintain detailed and current knowledge of the company's/assignedclient's products and services. Analyze customer service needs forcommunication to service and technical departments, when applicable.Requires ability to navigate a computerized data entry system or otherrelevantWhat Part Will You Play?Begins to work off a phone queue to resolve a variety of payment and accountrelated requests and inquiries (card activation, account balance, fundavailability, fund transfers, payments, stop payment requests, accountclosings, authorizations, name and address updates, loyalty program andother general account maintenance/ information) for card holders(customers) of 2 or more assigned clients and are capable of working invarious other call centers and clients. Provide more comprehensive responsesby utilizing more complex and robust green screens of client systems andestablished documentation and processes. Enter required data into clientprovided systems and databases. Determine most reasons for customer issuesusing a client provided decision tree and escalate or refer unresolvedcustomer grievances and requests to more experienced CSRs or designateddepartments for further investigation and resolution.Further develops knowledge and familiarization of products, policies, andprocedures for a wide variety of clients and maintains an understanding ofassociation guidelines and compliance by regularly referring to online manualsand specific client training required to resolve card holder inquiries. Iscertified under Global Payments quality certification programs.What Are We Looking For in This Role?Minimum QualificationsHigh School Diploma or EquivalentTypically Minimum 2 Years Relevant ExpPhone customer service experiencePreferred QualificationsTypically Minimum 2 Years Relevant ExpOn phone customer service experience; Global Payments systems end userexperienceWhat Are Our Desired Skills and Capabilities?Skills / Knowledge - Has substantial understanding of the job and appliesknowledge and skills to complete a wide range of tasks.Job Complexity - Works on assignments that are routine to moderatelydifficult, requiring some decision in resolving issues or in makingrecommendations.Supervision - Normally receives little instruction on daily work, generalinstructions on newly introduced assignments.Global Payments Inc. is an equal opportunity employer.Global Payments provides equal employment opportunities to all employees andapplicants for employment without regard to race, color, religion, sex(including pregnancy), national origin, ancestry, age, maritalstatus, sexual orientation, gender identity or expression, disability,veteran status, genetic information or any other basis protected by law.Those applicants requiring reasonable accommodation to the applicationand/or interview process should notify a representative of the Human ResourcesTSYS is an equal opportunity employer (EOE) committed to employing adiverse workforce and sustaining an in