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BrightSpring Health Services Business Service Coord- WeCARE - Brooklyn in Brooklyn, New York

Title:Business Service Coord- WeCARE - Brooklyn

Job Category:Operations Non-Management

Line of Business:Workforce Services

Branding: ResCare

About this Career Opportunity:

  • Optimizes employment opportunities and vocational rehabiliation services available for customers, including opportunities available through development of transitional employment

  • Uses Active Staffing and other contacts to conduct employer outreach to identify employers that are able to provide transitional employment with a goal of permanent hire

  • Develops transitional employment agreements and submits them to supervisor for approval

  • Coordinates screening and referral of customer candidates for transitional employment

  • Builds relationships with transitional employment employers to ensure satisfaction with transitional services candidates

  • Prepares customers for transitional employment interviews; understands company culture and needs and ensures the customer is able to fulfill those needs

  • Conducts employer outreach to identify potential employment for vocational rehabiliation fast track customers, includes marketing of on-the-job training and other means to support employment.

  • Understands and incorporates accomodations into employer communications to maximize customer employment opportunities

  • Builds relationships with employers to ensure satisfaction with services and repeat business

  • Matches customers to jobs available in WeCARE and other systems; refers customers to jobs

  • Prepares customers for interviews; understands company culture and needs and ensures the customer is able to fulfill those needs

  • Conducts work readiness sessions in small groups or one-on-one with customers. Reviews labor market information, assistas with resume prepartion, job applications, and interviewing skills development

  • Coordinates with job developers from other organizations, including Workforce1, to ensure customers have access to a broad array of employment opportunities

  • Conducts customized employer outreach to accmodate specific customer needs

  • Receives and uses daily, real-time feedback on the effectiveness of their work and uses it to improve performance as warranted

  • Maintains follow-up contact with employers to determine satisfaction with services and plan for quality improvement

Position Requirements

  • Bachelor’s Degree or higher in social services or a related field such a psychology, vocational rehabilitation, or occupational rehabilitation and four years direct customer service experience providing services in a clinical or social service environment, or an equivalent combination of education and experience

  • Experience in programs that place customers in employment

  • Experience in a fast-paced, team environment that is performance driven

  • Exceptional customer and employer service and engagement skills; prefer training or experience in motivational interviewing techniques

  • Excellent organizational skills and strong attention to detail

  • Experience with publicly-funded programs; TANF experience preferable

  • Experience in assessing the need for and making reasonable accommodations for customers

  • Knowledge of laws and regulatory requirements related to program responsibilities

  • Ability to use various electronic systems to carry out duties and responsibilities

  • Bilingual or multilingual preferred

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

About Workforce Services

Join us in transforming peoples' lives and their communities!ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Business Service Coord- WeCARE - Brooklyn.

About this Line of Business

ResCare Workforce Services is the nation’s leading and most comprehensive provider of services and solutions designed to help put people to work.

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare’s team of more than 4,500 workforce professionals sets the industry’s best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S. Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

470 Vanderbilt Avenue, Brooklyn, NY 11238 USA