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Bridgestone Americas, Inc Fraud/Dispute Supervisor in Brook Park, Ohio

JOB DESCRIPTION

The Fraud & Dispute Supervisor is directly responsible for the leadership, supervision and the development of representatives handling Fraud and Dispute investigations. In addition, the Fraud and Disputes Supervisor actively participates as department representative on various project initiatives and/or to attain a common goal within the operations departments.

COMPANY OVERVIEW

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

RESPONSIBILITIES

Provide supervisory leadership to the Fraud and Disputes teams by:

  • Using Fiserv’s First Track and First Disputes programs to seek opportunities to improve technology and enhance current processes to better support the business objectives

  • Partnering with the manager to execute on the strategic vision for the department

  • Supervising and leading in a way that cultivates inclusion and collaboration between all areas of Operations and CFNA

  • Effectively communicating to various audiences within the department, the organization, and outside vendors

  • Guiding team to improve loan losses by reducing fraud losses

  • Establishing metrics and KPI to measure the impact and success of teammates, thus holding accountable for success

  • Providing coaching and mentoring for each teammate through regular one on one meetings, developing IDPs and providing stretch opportunities to develop high potential individuals

  • Participating in departmental and cross functional teams when required

  • Other duties as assigned by Operations Support manager

Requirements:

  • Minimum 3 to 5 years supervisory experience in Fraud and/or credit card industries

  • Experience working with Fiserv products such as First Track and First Disputes

  • Working knowledge of federal and state regulations related to credit cards

  • Bachelor’s degree and/or equitable work experience

QUALIFICATIONS

Typically requires a bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

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