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ASPCA Director, Community Veterinary Center in Bronx, New York

Have you ever wondered what happens to the cats and dogs whose owners are unable to afford the cost of vet care We did. The ASPCA s Community Medicine (CM) program provides expert veterinary care to support the welfare of animals and their people through our Community Veterinary Centers (CVCs) in underserved areas of Los Angeles, New York and Miami. We help pet owners overcome barriers to care, bringing services directly to the communities that need us most and partially or fully subsidizing the cost of essential services. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets health and wellbeing regardless of their financial circumstances. When you join the American Society for the Prevention of Cruelty to Animals (ASPCA), you join a team of over 1,000 dedicated colleagues with deep knowledge, skills and passion for the animals we serve. What you ll do: Oversee a fast-paced and dynamic nonprofit Community Veterinary Center. Enjoy a broad range of responsibilities: lead a happy, high-functioning team, ensure patients receive the highest-quality care with minimal fear and stress, and deliver outstanding client experiences to maximize the CVC s impact in the community. Veterinary medical experience is beneficial but not required to excel in this role, as medical direction will come through the Regional Medical Director and the Regional Nursing Director. The ideal candidate will bring passion for serving pets and people, as well as extensive professional leadership experience in a people-centered service industry such as retail, hospitality or healthcare. What you ll get: \* Work/life balance: \* paid vacation to recharge \* paid sick time to heal \* ten paid holidays to observe \* plus paid personal time off to celebrate when you like \* Industry-leading benefits: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) with employer-funded contributions after one year of service, employer-paid life and long-term disability insurance, public transit benefits (NYC) and more \* Room to grow: the ASPCA has robust professional development programs to help you grow as a person and a leader \* Support: the ASPCA is one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on Responsibilities: Responsibilities will include, but are not limited to: People Leadership (50%) \* Lead a people-centered team of managers who oversee three key functional areas: client experience, nursing/medical support, and veterinary medicine \* Support a culture of respect, belonging and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and fun; connect with CM s People Partner as needed for guidance \* Partner with the Regional Management Team to provide clear and seamless leadership for the Veterinary Staff Manager and Medical Staff Managers they will report to you (solid-line) for nonmedical job functions and take direction from the Regional Medical Director or Nursing Director (dotted line) on all concerns related to veterinary medicine \* Partner with the ASPCA s Talent Acquisition Team to lead recruitment and hiring of outstanding medical and operations staff \* Collaborate with CM s Director of Training and the ASPCA s Learning and Development Team to ensure all team members receive high-quality onboarding, training and ongoing professional development opportunities to thrive in their roles and grow in their careers at the ASPCA \* Foster open 2-way communication with CVC team members to ensure they have timely, relevant information to excel in their work, understand the why behind decisions, feel heard and empowered to give input \* Provide open and honest feedback and communication to the CM Regional Management Team to execute the department s strategy and fulfill our mission \* Be a consistent and visible presence on the floor to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA s mission Planning, Execution & Administration (50%) \* Deliver superior client experience and patient care for every client, every animal every day; create routines and follow best practices in CM s Standard Operating Procedures to maintain smooth, consistent, top-quality operations \* Problem-solve: seek out root causes and course-correct to overcome obstacles \* Work with the Regional Management Team to identify ways to continually improve operations and collaborate/share best practices with other CVC Directors \* Maintain a safe and healthy workplace for all staff, clients and animals: oversee safety protocols and ensure 100% compliance with all OSHA regulations and ASPCA safety guidelines, support a culture of safety and injury/incident awareness and prevention \* Monitor inclement weather and emergency events that may impact CVC operations; prepare and execute plans to prioritize safety \* Ensure Fear Free certifications are obtained by all staff and practiced consistently with animals in care to minimize fear, anxiety and stress \* Oversee financial & administrative health of the CVC, including cash management, expenses, payroll and operational efficiency \* Support the ASPCA s commitment to improving access to veterinary care nationally by executing processes and data collection to further research projects designed by the Strategy & Research team \* Supervise contractors working at the CVC including security and custodial personnel, to ensure a safe, secure and squeaky-clean environment; work with ASPCA Facilities department to coordinate repairs and maintenance for the CVC \* Work effectively with inter-agency partners generally other animal welfare groups or municipal animal services agencies to achieve ASPCA priorities in the region Exemplifies the ASPCA s Core Values: \* Has Commitment and dedication to improving the lives of animals \* Demonstrates Ownership and feels responsible for outcomes \* Believes in Team that we are stronger together \* Seeks to Elevate others and reimagine what is possible \* Focuses on Impact, specifically making change for animals Additional Information: \* Full-time position scheduled Tuesday to Saturday 7AM-3PM or 9AM-5PM \* Work is primarily in-person at the CVC; remote/work from home is possible up to one day per week \* 2 vacancies available - position will be either located in our Bronx Community Veterinary Center or Brooklyn Community Veterinary Center \* Occasional travel (5% or less) may be required Qualifications:Bachelor s degree in Business, Hospitality, Veterinary Technology or related field, or equivalent work experience, is required, Bilingual in Spanish, Creole or other language a plus, Excellent time management skills with the ability to prioritize multiple projects and be responsive to shifting priorities., Experience leading and coaching people managers, Highly motivated self-starter capable of providing adept leadership and support to a large and complex operation, Proven history of building and maintaining positive and productive relationships with internal and external stakeholders, Readily able to work closely with animals who are behaviorally and/or medically compromised; and to participate in and support staff in humane euthanasia situations, Strong written and verbal communication skills; ability to synthesize complex information and communicate key messages Language:English (Required) Education and Work Experience:Bachelors, High School Diploma (Required) Bachelor s degree in Business, Hospitality, Veterinary Technology or related field, or equivalent work experience, is required, Minimum of 5 years managing direct reports; experience managing supervisors strongly preferred, Minimum of 5 years of professional experience in retail or service delivery industry, Veterinary or animal welfare experience a plus