Accenture Business Operations Analyst with Portuguese in Bratislava, Slovakia
As Business Operations Analyst you would be responsible for ongoing billing in terms of conducting billing operational work to maximize the effectiveness, accuracy, and delivery of billing information.
WHAT WILL YOU DO
Audits the accuracy of moderately complex billing information entered in the system and monitors the operation of the billing systems
Develops solutions to billing issues and works with systems design to implement new features. Test new features of the billing systems.
Utilize Portuguese language knowledge to
Support implementation of new tax, legal policies issued by gvt. and cooperate with local Tax, Controllers, Legal organization in operationalization of these policies within Billing Operation tooling.
Translate and direct communication from customers, authorities, external suppliers toward right resource for resolution or processing
Translate customer communication that BillOps would require to be sent to Clients customers
May perform one or more of the following billing operations functions:
General billing operations, contract implementation
Systems, methods, procedures,
SOX compliance, risk management, fraud, service abuse, revenue assurance, audit
Compliance with legal requests, compliance with country, federal and state taxing statutes
Annoyance calls complaints, bill reviews, postal analysis, vendor management, production quality, data requests, etc.
Support investigation of customer inquiries, and disputes, formulate a written or verbal reply (in English, Portuguese) to impacted parties until issue is resolved, document all actions and responses in the Web-based tracking tool (or applicable systems), and issue adjustments appropriately within the systems.
WHAT WE EXPECT
• University education • English and Portuguese on advanced level • Knowledgeable of Billing processes • Experience with Web-based Applications • Understanding of Billing Contracts • Financial & Business controls • Advanced in Microsoft office • Strong Team player, Enthusiastic, and Excellent Interpersonal Skills • Critical, Analytical thinking • Detail oriented and strong aptitude for financial and accounting data
Salary Accenture offers a competitive compensation package. As required by the Slovak law we state, that the legal monthly minimum gross base pay starting from 1 300€ depending on your professional and personal qualifications in the required areas.
• Cafeteria – Budget for benefits up to your choice • Multisport card which grants an access to hundreds of different gyms, studios and swimming pools • Subsidized meal vouchers • Special package of banking products • Recommend-a-Friend - get a bonus in the employee referral program • Wedding and new baby bonus • Paid overtime or overtime vacation • Loyalty presents • Supplementary pension • Sick leave compensation • Employee share purchase plan • Teambuilding activities