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HRDC IX Housing Navigator - Bozeman in Bozeman, Montana

Housing Navigator - BozemanHousing · Bozeman, Montana

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Employment TypePart-Time Contract


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Human Resource Development Council is an Equal Opportunity Employer. We consider applicants for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, gender, marital status, veteran status, disability, sexual orientation and any other legally protected status.

Job Opening Date: May 22, 2020

Job Closing Date: May 29, 2020

Anticipated Start : June 15, 2020

Job Status: This is a Part-Time Contract position (20hrs/wk) through October 31, 2020

Wage: $16/hour

General Summary of Purpose of this Position: Responsible for coordinating a variety of housing and customer support activities for households with housing insecurity through emergency and long term rental assistance programs. Assists clients in applying for and maintaining housing assistance. Acts as an advocate for the customer in the housing market and within housing programs both internally and externally. Develops and maintain relationships with local community landlords and property management agencies. Provides housing counselling activities that encourage customers to discover and develop self-sufficiency in every aspect of their lives. This support includes financial literacy and budget coaching, housing search, employment support, community resource navigation and other basic life skills supports. Represents the HRDC at meetings, public hearings and project reviews. Submits required reports.

Specific Duties and Responsibilities:

Housing search and placement services for individuals/households:

  • Develop relationships with local landlords and property managers through outreach and ongoing communication and engagement

  • Maintain an active list of available housing resources in the community and connect eligible households to appropriate housing options, acting as an advocate on behalf of the customer

  • Manage housing workshops on a regular basis to support connecting customers to housing resources

  • Demonstrate basic knowledge of housing requirements for rental assistance programs and assist households in securing housing in accordance with program requirements

  • Performs housing quality inspections, move-in and move-out inspections, annual inspections and damage inspections

  • Engage in coordinated entry system to support housing for homeless persons

  • Works with resource connect volunteers to support housing search and self-sufficiency supports for customers

  • Document client interactions in a timely manner and enters client information into agency and program required databases

  • Reassess customers to determine if situations have changed and revise plan of services accordingly

Housing Counselling:

  • Operates independently, while working with participants and staff to identify needs and barriers to adequate, safe, and affordable housing:

  • Assesses housing needs of participants to support appropriate program placement; support customer in completing necessary steps in order to successfully apply for housing

  • Assists clients in filing for housing programs and housing search activities.

  • Informs clients and other interested parties of the scope, nature and regulations of the housing programs.

  • Informs clients of available community assistance programs and provides referrals as needed.

  • Maintains a balanced client empathy and exercises judgment in assisting within funding limitations;

  • Provides housing counseling which promotes self-sufficiency, increased financial literacy and housing stability, and is goal oriented to measure outcomes.

  • Provides supports, intervention, consultation to assist customers in decision making and planning, client participation in resource identification and mobilization and records activities in client files

Housing Department Collaboration:

  • Engage in case coordination on eligible Housing First and Section 8 customers with staff from those programs to support the successful transitions along the housing continuum.

  • Performs other duties as required by Housing Director/Program Coordinator including assistance with daily operations of housing programs and the provision of direct customer service in addressing general housing related inquires.

Knowledge Skills and Abilities:

Language Skills:

  • Ability to read, interpret, and write routine reports and correspondence.

  • Ability to analyze and interpret complex and sensitive information; persuasive speaking abilities.

  • Ability to interpret program manuals and guidelines, federal regulations and present findings in public settings

Mathematical/ Money Handling Skills:

  • Add, subtract, multiply and divide simple numbers, compute rate, ratio and percentages.

Reasoning Ability:

  • Ability to solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills:

  • Words per Minute Computer Keyboard Required : Demonstrate Proficiency

  • 10-Key Strokes per Minute Data Entry Required: Demonstrate Proficiency

Specialized Office Equipment

  • Operate Fax Machine to send or receive documents

  • Operate 10-key Adding Machine to add, subtract, divide or multiple numbers.

  • Operate Multi-line Phone to place, receive or transfer calls or to retrieve voice mail messages.

  • Other (Specify): Using a copier and a postage machine are normal daily activities.

Computer Software and Operating Systems

  • Utilize computer Spreadsheet (Excel) to input, format, and edit data and save, print, or transmit data

  • Utilize computer Word Processing (Word) to input, format, and edit documents and save, print, or transmit documents.

  • Utilize computer Internet/ E-Mail to access, send, retrieve, save, print, or transmit documents or data files.

  • Operate Personal Computer with Windows operating system to start programs, input, format, and edit data files and print or transmit data

  • Utilizes proprietary, custom or online programs or data bases to input, format, and edit data and save, print, or transmit data Specify Software: Case Worthy, CDS, CHIMES, HMIS, MYSTICS

Specialized Tools (Non-Computer):

HRDC, professional or Governmental Policies and Regulations:

  • State or Federal Regulations or Laws (List by Name): HUD, EFSP, Fair Housing, DPHHS

  • Agency Policies or Procedures (List by Name): HUD, EFSP, Fair Housing, DPHHS, HRDC Employee Handbook

Drivers Licenses Required for Performing this Position:

  • Valid Driver License Class D

  • Reliable vehicle and appropriate insurance is required

Professional Licenses or Certifications Required by Law, Rule or Regulation for Performing this Position:

  • None

Licenses or Certifications That Would Be Useful but Are Not Required:

  • None

Other Required Knowledge, Skills or Abilities:

  • Ability to effectively work and communicate with a wide range of individuals from all socio-economic groups

  • Ability to effectively perform duties with a thorough knowledge of agency goals, objectives, projects and services

  • Ability to read, interpret and implement documents such as governmental regulations, rules, and procedure manuals.

  • Ability work with minimal supervision and effectively manage work flow

  • Ability to present self and organization in a positive and professional manner

  • Ability to respond effectively to the most sensitive inquiries or complaints from customers or claimants

  • Must be able to speak precisely and clearly in public

  • Must ensure compliance with program requirements

  • Must be willing to accept limited overnight travel assignments

  • Exhibit self-motivation, high energy level, effective organizational skills, and ability to make appropriate programmatic decisions

  • Effectively disseminate information about the programs

  • Demonstrate knowledge of community resources and partners

  • Ability to demonstrate a strong commitment in helping people success in innovative educational and training programs, re-orient their lives to produce positive behavior and self-sufficiency, enable them to make a difference in their community.

Essential Physical, Mental and Emotional Requirements of this position

The following physical, mental and emotional abilities are considered essential to perform the duties listed above:

  • While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.

  • The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

  • Must be physically able to perform housing inspections that require climbing, stooping, bending and crawling

  • Must be able to sit for extended periods of time

Education and Experience

Education:The following course(s) of study or class work usually provides the required knowledge skills and abilities to perform the duties of this position:

  • Graduation from high school or GED required;

  • Bachelor’s/Associates degree in Social Services, Public Health or related field from a college or university or equivalent work experience is preferred.

Experience:The following kinds of experience usually provide the required knowledge skills and abilities to perform the duties of this position:

  • Two to three years professional work experience which includes a familiarity in office procedures and secretarial, computer, and office machine skills.

  • One to two years’ experience working with at-risk populations or human service activities is required.


Supervision Received:

  • This position operates under general supervision. The incumbent’s work is primarily assigned by daily workflow and operations.

  • The incumbent is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules and regulations governing the tasks being performed.

  • Works under the general supervision of the Housing Director.

This position supervises the following position(s):

  • None

This position has the following supervisory responsibilities:

  • None


Impact of Decisions and Errors Made by Position:

  • Decisions, final recommendations and/or errors primarily affect clients of the housing programs

Judgment Required to make decisions:

  • Job duties typically involve frequently changing conditions and problems

  • Requires considerable judgment in applying factual background and fundamental principles to the development of approaches and techniques for the solution of problems

Exception Authority:

  • This position does not have authority to authorize exceptions to Program Policy or Procedure

Financial Responsibility

This position is accountable for the following company money, funds, budgets:

  • This position is responsible for following a program budget and generating housing counseling revenue

  • Responsible for processing payable claims with proper coding according to current fund available and associated contract eligibility requirements, Coordinator/Director reviews and approves claims and contracts.

Personal Contacts

The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position:

  • Daily Interaction with the public or consumers

  • Interacts with Program Managers, Executives, HRDC Boards And/or Committees several times a year

  • Interacts with Representatives of Other Service Providers on a Weekly or more frequent basis

  • Interacts with Funding Agencies to provide information or exchange facts

  • Interacts with Governmental Compliance or Auditors to provide information or exchange facts


  • The incumbent has full and complete access to housing related reports, records and client files where utmost judgment is required Interact and communicate with people representing a wide variety of organizations, agencies and professions.

Working Conditions

The incumbent is exposed to the following unusual, potentially hazardous or unpleasant working conditions:

  • Works in temperature controlled office environment.

  • Weekly or more frequent operation of a motor vehicle under all weather conditions

  • Weekly or more frequent exposure to angry or violent clients or volunteers

  • Weekly or more frequent exposure to unpleasant substances, odors or noises

  • Weekly or more frequent requirement to work outdoors under all weather conditions

  • Monthly or less frequent exposure to risk of cuts, burns, shock or other minor injuries (not requiring hospitalization)