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Boulder Community Hospital Audio Visual Analyst in Boulder, Colorado

Full Time, Days. 40 hours/week

Pay range is between $22.11-$33.16/hr, depending on years of relevant and like experience.

Boulder Community Health is a Certified Level II Trauma Center. We are honored to hold the awards of 2019 Best Medical Facility from Boulder Weekly, 2019 Best Medical Center from Yellow Scene’s, and Best Local Employer from Daily Camera. Come be part of an independent, community-focused health system; feel good knowing that your work will make a difference in people’s lives and positively contribute to the community.

POSITION SUMMARY

This position is responsible for proactively supporting and maintaining the hospital’s Audio/Visual equipment and processes, including display devices, projectors, televisions, camera systems, video teleconferencing systems, microphones and speakers. Provides second-tier Audio/Visual support for customers and visitors often in pressure situations and ensures that system security safeguards are maintained. Responsible for troubleshooting and resolving A/V and desktop hardware/software and basic network connectivity problems for meeting and training rooms, managing hardware/software upgrades, completing or managing vendors for equipment replacements and/or new installations, including researching and recommending solutions. Identifies, researches, and resolves technical problems, in person, via phone, or using in-house desktop support tools. Creates clear user guides and conducts periodic education sessions for staff on A/V and conferencing tools. Facilitates enterprise meetings and broadcasts as needed. Works under the supervision of the IT Service Desk Manager, with assistance and mentoring from peer and senior Technical Support Analysts and Systems Administrators, and in conjunction with all IT staff to design, implement, and maintain the systems at Boulder Community Hospital.

JOB QUALIFICATIONS

Education or Formal Training

  • An Associate Degree in Computer Science, Information Technology, Broadcasting or other technical field is preferred and/or 4 years of prior Audio/Visual support hands-on experience.

    Special Qualifications (licensure, registration, etc.)

  • Driver’s License (for providing off-site support) is required

    Knowledge, Skill and Ability

  • Must have a good working knowledge of all types of audio/visual equipment including operation, set-up, troubleshooting, and explanation of equipment.

  • Ability to work in a collaborative team environment, as well as independently, and follow directions from supervisor.

  • Must have excellent customer service skills and maintain a positive and professional appearance and attitude at all times.

  • Must be comfortable facilitating webinar events for stakeholders at all levels, including Executive Management, by providing background support and guidance for live events using Cisco Webex, GoToWebinar, and Zoom platforms.

  • Must have ability to work flexible hours to accommodate facilitating after hours events.

  • Excellent customer service skills and a strong customer service focus.

  • Ability to prioritize workload in a fast-paced environment. Must be able to manage multiple tasks based on urgency, priority, and complete work within established timelines and defined service level agreements.

  • Demonstrated ability to be self-motivated and work individually with minimal supervision or within a team environment.

  • Must be able to rely on a working technology knowledge to independently exercise professional discretion when responding to technical incidents.

  • Must be able to combine technology knowledge and professional judgement to employ flexibility and ingenuity when responding to situations that require temporary work arounds.

  • Ability to explain technical information to non-technical staff.

  • Must be comfortable operating in front of an audience when troubleshooting.

  • Strong organizational and time management skills as well as the ability to multitask to meet deadlines.

  • Ability to recognize and quickly adapt to change.

  • Demonstrated professional attitude and appearance.

  • Excellent verbal and written communication skills.

  • Ability to identify problems, collect data, establish facts, and solve problems relating to computer systems and software.

  • Ability to maintain the privacy and confidentiality of patient electronic protected health information (ePHI) and departmental documents.

  • Ability and willingness to learn new technologies and keep informed of current technical issues.

  • Proficient in the use of the Microsoft Office suite of products.

  • Must be able to work varying shifts and provide after hours and weekend support as needed.

  • Home internet connection will be required to provide remote support.

    Experience

  • Four (4) years of hands-on experience providing Audio/Visual support in an enterprise environment responding to customer service-related issues regarding AV system use, configuration, troubleshooting and repair.

  • Experience with Cisco phone systems, Webex, Microsoft Teams a plus.

    MATERIALS AND EQUIPMENT DIRECTLY USED

  • PCs

  • Projectors and TV’s

  • Cameras

  • Phones including conference phones

  • Microphones of various types (lapel, hand-held, in-ceiling, etc.)

  • Mice and pointer devices

  • Screen sharing equipment

  • Media sources (thumb drives, CD’s, DVD’s, web)

    WORKING ENVIRONMENT/PHYSICAL ACTIVITIES

  • Ability to lift and carry up to 50 lbs is required.

  • Must have good eyesight and hearing.

  • May be required to stand for long periods of time.

    INTERRELATIONSHIPS

    Position involves extensive consulting and communication with physicians, nurses, and other hospital staff as well as vendors, hospital management, and outside agencies.

    SUPERVISORY DUTIES

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    Provide Audio/Visual support for customers

  • Work closely with customers and the in-house Operations team to ensure the successful completion of events.

  • Operate all types of audio, visual, and lighting equipment, for both live and virtual events.

  • Facilitate webinar events for stakeholders at all levels, including Executive Management, by providing background support and guidance for live events using Cisco Webex, GoToWebinar, and Zoom platforms. This includes launching events early for testing, interacting with presenters and panelists to troubleshoot camera/mic issues, running slides or video presentations during live events, and handling unexpected issues during live events to ensure a professional experience for customers.

    Support and maintain the hospital’s Audio/Visual equipment.

  • Perform Audio/Visual equipment adds, moves, changes, and preventative maintenance.

  • Evaluate users’ requests for new workflows, equipment or technology and identify/recommend proper solutions and/or equipment needs.

  • Proactively makes minor repairs and adjustments, performs minor modifications and cleaning of equipment to avoid ongoing repairs and eliminate problems.

  • Maintain equipment/asset inventory. Record all current equipment location, equipment movement, equipment placed in storage, and equipment sent to repair and/or returning from repair.

  • Instruct and assist others in the proper use of new or existing computer equipment.

  • Make purchase recommendations and submit needed purchase requisitions for management approval.

    Promotes operational efficiency and effectiveness

  • Assist in the development of departmental policies and procedures.

  • Maintain a helpdesk/tech support knowledge database.

  • Document procedures for customers to use systems effectively and for other Technical staff to be able to support these systems.

  • Maintain current knowledge of relevant hardware and software in use in the hospital.

  • Coordinate with requestors to proactively plan for and successfully execute events.

    About Boulder Community Health and Boulder, Colorado

    Uncompromising medical excellence delivered with respect and compassion. Since 1922, Boulder Community Health has built a strong reputation on these values. As community-owned and operated not-for-profit hospital and clinic locations, we remain dedicated to the evolving needs of our citizens and providing access to high-quality care.

    Nestled in the foothills of the Rocky Mountains, the Boulder lifestyle is conductive to enjoying the outdoors and brings a fresh perspective to healthcare practice.

    Surround yourself by natural beauty and an active, life-embracing community. Enjoy state-of-the-art facilities and equipment along with competitive compensation and benefits, including health/dental/life, tuition reimbursement, on-site fitness center, Employee Wellness, Employee Activities & Discounts, and many more!

    EOE/Affirmative Action/Drug-free workplace

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