LoopUp Operator-Assisted Conference Call Coordinator in Boston, Massachusetts
Location: Boston, MADepartment: Event by LoopUpType: Part-time with full-time potentialMin-Experience: 2 years customer serviceStart Date: June 2020Package: Competitive salary and company bonus, health scheme, dental schemeSalary: $35,000 - 50,000 based on experienceApplication Process: Resume and application
LoopUp is a fast-growing SaaS company with revenues of approximately $45 million. Our remote meeting solution enables business users to host better web and video conferences. Our mission is to provide technology that improves business productivity, encourages remote working, and reduces the need for business travel (and the environmental damage it causes).
Headquartered in London, our offices are based in Boston, San Francisco, Los Angeles, Dallas, Denver, Chicago, New York, Cardiff, Milton Keynes, Berlin, Paris, Malmo, Sydney, Hong Kong and Barbados.
We?re a fresh, energetic firm with a vibrant culture, our HR team ensure we don?t take ourselves too seriously with fun interoffice challenges. We are on an exciting journey, and we invite you to apply to join us on the ride.
About Event by LoopUp
Event by LoopUp is a premium Operator Assisted Event Call offering that provides a ?white glove? service at every step of our customer?s experience. We recognize that for our customers, there is no margin for error. Whether it?s for a regular earnings call, a corporate announcement or a global ?town hall?, Event by LoopUp is designed to transform our customer?s event experience. During these unprecedented times, our service has become even more critical as we assist in facilitating business continuity for hundreds of our global customers.
This is a very exciting time to be joining the Event by LoopUp team as we are investing heavily in growth in the US market. Having experienced huge success in the UK, we are looking to build the team to continue the rapid expansion in US. Boston will become the hub for our US customer operations, creating an exciting environment for teams to strive.
About the job:
We are currently seeking part-time coordinators with the flexibility to maybe expand into a full-time position. All new coordinators will start working in a remote environment but will be expected to transition from their home office to our downtown Boston office in Fall/Winter 2020.
Our ideal candidate is genuinely excited about providing exceptional customer experiences on a daily basis. Being engaged and passionate about the quality of service that we offer is paramount. As an Event by LoopUp coordinator, you will be responsible for moderating large calls on behalf of some of the largest global firms, ensuring all elements run smoothly.
Upon joining, you'll participate in an intensive remote onboarding program covering all aspects of the company, product and market. Once trained, you will support all aspects of the Event service:
Transferring hosts and participants into their conference
Scheduling and amending Event call bookings
Managing Event calls
Resolving customer queries
Provide appropriate guidance for clients where required
A strong customer service background and excellent communication skills are required for this role. Coordinators deal directly with high profile customers such as C level executives, therefore communicating in a professional manner is critical.
Poised decision maker and able to navigate complex situations
Calm under pressure
Inspires confidence in customers, employees and peers
Strives for continuous improvement
Capacity to learn industry-specific technical software
Able to thrive at a work-station with multiple computer monitors
Able to pick up new processes and platforms quickly
Able to organize your own day and take care of multiple tasks simultaneously
Familiar with Microsoft Office and computer literate
Confident and eloquent when dealing with customers
Desire to exceed expectations, work hard and progress
Willing to learn and take feedback
A natural communicator, written and verbal
Speaks English fluently
Right to work in the US