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Children's Hospital Boston Ombuds Office Director in Boston, Massachusetts

57609BRTitle:Ombuds Office DirectorDepartment:Ambulatory ServicesAutoReqId:57609BRStatus:Full-TimeStandard Hours per Week:40 Job Category:AdministrationJob Posting Description:At Boston Children’s, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives.

BCH is committed to valuing all employees for who they are and how they contribute, supporting their professional development and engendering a trusting and safe culture in which to work and collaborate to the highest standards. The new Ombuds Office has been created to further this commitment by providing a confidential engagement process through which all staff at any level—employees, providers, researchers and trainees— can receive unbiased guidance and support. The inaugural role will include developing the office in collaboration with leaders across the enterprise and will require both vision and passion for the work.

This Ombuds Office Director will be responsible for:

  • Directing the Ombuds Office for Boston Children’s which serves as an independent office providing assistance to manage conflict, resolve disputes and enhance communication.

  • Providing confidential, impartial and informal place to discuss concerns, identify goals and consider all options in managing or resolving concerns

  • Providing coaching in written and verbal communications, shuttle diplomacy, and information about policies/procedures and resources

  • Preparing annual report based on anonymous aggregate data that discusses trends in the reporting of issues or concerns and identifies patterns or problem areas in existing policies and practices

  • Supporting and managing the Office and fulfilling the Ombuds function in a manner consistent with the Charter for the Office and the International Ombudsman Association’s Standards of Practice and Code of Ethics

  • Reports to the EVP Health Affairs and SVP Chief Culture/Administrative Officer

To qualify, you must have:

  • Master's Degree in a related field such as (but not limited to) social work, psychology, behavioral health or legal studies

  • Minimum 10 years demonstrated experience in conflict resolution, mediation and/or negotiation or a closely related field. Experience and organizational knowledge of academic medical centers is preferred. Previous Ombuds experience preferred

  • Certification in mediation, and/or completed IOA Ombudsman Training 101, 202. IOA Practice course preferred (required after hire)

  • Outstanding communication and interpersonal skills including the ability to work well with individuals at all institutional levels

  • Ability to quickly develop a rapport with others and experience working with subtle and/or complex institutional political dynamics

  • Excellent problem-solving skills

  • Demonstrated ability handling highly confidential matters with discretion and ability to maintain a professional demeanor

  • Expert ability to work with all aspects of diversity and equity with sensitivity, companion and respect

  • Ability to work independently and as part of a team

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement and discounted rates on T-passes (50% off)

BCH is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability

*LI Office/Site Location:BostonRegular, Temporary, Per Diem:Regular