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Pine Street Inn Housing Resources Specialist in Boston, Massachusetts

Housing Resources Specialist

Department: OPHP-- Coordinated Housing Solutions

Office: Albany Street

Location: Boston, MA

Position Type: Direct Care

Hours/Shift: Morning - First Shift

Employee Type:: Regular Full-time

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SCHEDULE: 40 hours, Monday - Friday 7a.m - 4:30 p.m, Flexibility required, possible Saturday rotation

JOB DESCRIPTION:

The Housing Resource Specialist is responsible for managing and improving a resource center at Women's Inn shelter location to assist guests in finding permanent housing, mainstream benefits, job training, and other community resources as needed. The Housing Resource Specialist exhibits excellent customer service and possesses a sense of initiative, is self-directed, works well with groups, and is knowledgeable about housing resources in the Boston area. He/she is able to research and access new housing opportunities and is regularly updating all resource materials for guests and staff. The Housing Resource Specialist is able to discern which guests are able to manage housing searches independently and which guests need more hands on help. The Housing Resource Specialist also coaches and leads a groups and/or will manage volunteers/interns who will support the resource center. The housing Resources Specialist works effectively and collaboratively with all departments and staff.

REQUIREMENTS:

  • Bachelor's Degree

  • Minimum of two (2) years of experience working with people facing homelessness, mental health issues, trauma and substance abuse issues

  • Knowledge of housing resources in and around the Boston area

  • Ability to use internet, social media, and other research tools to identify resources and housing opportunities

  • Fluent in 2010 MS Office Suite, applications (Word, Excel, etc.), email, and internet

  • Highly detail oriented

  • Excellent oral communication and interpersonal skills are essential

  • Experience in maintaining confidential records and information

  • Experience in prioritizing tasks and meeting deadlines in a fast-paced environment

  • Experience working in a team-oriented environment

  • Superior Organizational and written communications skills and demonstrated project management experience

  • Demonstrated commitment to Pine Street Inn's mission, positive approach to change, promoting best development practices

  • Ability to sit for long periods of time

  • Ability to access different building locations and program sites

  • Requires stooping, bending, and stretching

  • Ability to use a computer for email, word processing and spreadsheets; and other office equipment (fax, copier etc.) as needed

  • Ability to respond quickly and calmly in emergency situations

  • Superior attention to detail-

  • Ability to access different building locations and program sites

  • Requires stooping, bending, and stretching

  • Ability to use a computer for email, word processing and spreadsheets; and other office equipment (fax, copier etc.) as needed

  • Ability to respond quickly and calmly in emergency situations

PREFERRED:

  • Bachelor's in Social Work, or related field of study

  • Experience working with homeless women

MENTAL ABILITIES/SKILLS:

  • Superior attention to detail

  • Strong computer skills

  • Ability to adapt to changing goals and priorities

  • Must be able to perform a variety of difficult tasks at the same time

  • Ability to work effectively under pressure

  • Ability to take initiative

  • Must be self-directed

  • Must be able to take direction well

  • Works proactively to keep up with program innovations and new administrative technologies

  • Demonstrated ability to successfully work in a fast-paced, goal-oriented team environment

  • Enthusiasm, positive sense of humor and can do attitude

  • Highly developed organizational and communication skills required

  • Must be able to work with diverse constituencies in a stressful environment

  • Successful candidate must be able to work independently as needed and also function as a member of a team

    ESSENTIAL FUNCTIONS INCLUDE BUT NOT LIMITED TO:

  • Responsible for helping the Coordinated Housing Solutions team meet housing placement goals and reducing length of stay shelter guests

  • Responsible for gathering and disseminating resources regularly to guess and staff

  • Meets with guests daily to provide resources and assist with housing applications and obtaining necessary documents for housing applications (ie; ID's, birth certificates, verification of homelessness, etc)

  • Enters efforts and referral into ETO

  • Maintains files for guests served, tracking all referrals and housing applications

  • Makes referral to appropriate as needed (ie; benefits, applications, substance abuse treatment, mental health treatment, etc)

  • Available to attend housing related appointments with guests as appropriate

  • Uses motivational interviewing skills to help guests move through stages of change to take action steps toward housing and accept reasonable housing placements

  • accepts supervision and guidance and actively participates in efforts to improve quality of performance

  • Protects and maintains confidential information and adhere to Pine Street Inn's policies and procedures

  • Collects and compiles information for reports and contracts

  • Conducts research to support projects as assigned

  • Assist in preparing for monitoring and audits visits

  • Performs other duties as assigned by the Coordinated Housing Solutions Director

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