USACares Jobs

Job Information

American Express Analyst - Colleague Experience Measurement in Boston, Massachusetts

Description

You lead the way.

We’ve got your back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

The Colleague Experience (CX) Team is responsible for driving the transformation of journeys – spanning digital platforms to physical spaces, services, processes, and behaviors, which enable our Colleagues’ performance and make them proud to call American Express their employer of choice.

In this role, you will help develop first-of-their kind colleague experience dashboards that measure and assess the colleague’s experience with processes, tools, and technology. This effort will require strong partnership across multiple teams to develop a streamlined back-end structure, design innovative visualizations, and create a compelling platform and process for ongoing user utilization. This role will develop a plan for scaling and automating from pilot to full enablement and manage ongoing dashboard maintenance and optimization. This role will also help lead ongoing leader alignment and change management.

Responsibilities:

  • Executes end-to-end measurement strategy and feedback collection approach for all aspects of a new, unified colleague experience.

  • Creates first-of-their kind colleague dashboards that measure and assess the colleague’s experience with processes, tools, and technology.

  • Establishes strong partnerships across multiple teams to develop a streamlined back-end structure, design innovative visualizations, and create a compelling platform and process for ongoing user utilization.

  • Develops a plan for scaling and automating from pilot to full enablement and managing ongoing dashboard maintenance and optimization.

  • Helps lead ongoing leader alignment and change management.

  • Gathers requirements and user feedback.

  • Designs, builds, manages, and communicates insights and visualizations that will enable hypothesis testing and data-driven decision making to inform future enhancements.

  • Manages and executes change requests based on user needs and feedback.

  • Manages and engages stakeholders to drive collaboration and quick decision making.

  • Develops and manages digital listening posts.

  • Trains and provides support to new dashboard users.

  • Understands and successfully navigates and leverages a complex data landscape.

  • Brings an external perspective on best-in-class and modern colleague experiences to American Express.

Qualifications

Minimum Qualififcation:

  • Excellent attention to detail.

  • Skilled at data visualization, able to tell a compelling story using data, and proven track record of creating and leveraging quantitative and qualitative insights to create actionable insights that influence decision making.

  • Strong collaboration and communication skills and able to build successful partnerships and influence stakeholders and colleagues.

  • Results-oriented and adaptable, with sense of curiosity to generate ideas, problem-solve, and develop creative solutions to drive solutions and mitigate risks.

  • Comfortable working in a fast-paced and global environment along with the ability to coordinate multiple time-critical priorities.

  • Passionate about finding innovative ways to help deliver an excellent colleague experience.

  • The ability to flawlessly execute against a plan or escalate in a timely manner, when necessary.

  • Advanced Excel skills required.

  • Advanced Tableau and Power BI skills preferred.

  • Experience working with Agile methodology a plus.

Additional Details:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19

US Job Seekers/Employees - Click here to view the “ EEO is the Law ” poster and supplement and the Pay Transparency Policy Statement .

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Job: Human Resources

Primary Location: United States

Schedule Full-time

Req ID: 22000677

DirectEmployers