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Robert Half International Service Desk Technician in Boise, Idaho


We need someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the Help Desk Analyst position for you. This Help Desk Analyst role is based in the Boise, Idaho area and is a long-term temporary-to-full-time opportunity.

Your responsibilities

  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

  • Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

  • Independently investigate and implement solutions to technical issues

  • Assist and follow up on technical help tickets submitted via phone, email, and walk-ups


  • Comprehensive knowledge of MS Windows 10

  • Deep understanding of Microsoft Office 365

  • Knowledge of Active Directory

  • User administration and bug fixing in a client-server environment

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • 1+ years of prior experience

  • Good understanding of IT support ticketing systems

  • Understanding of basic networking concepts

  • Experience installing and configuring operating systems, networked and local printers, and business applications

If this sounds like a good fit, apply today! Please send your resume to Erin Keating at

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: $20.00 - $23.00 / Hourly

Location: Boise, ID

Date Posted: March 26, 2020

Employment Type: Temporary

Job Reference: 04410-0011432517

Staffing Area: Technology u0026 IT