Americor Customer Service Representative in Boise, Idaho
Do you love to help people? Are you a Customer Service rockstar? Are you great on the phone? If this describes you, then we have the perfect career opportunity for you!
Americor is an innovative finance technology company, offering a unique approach to debt resolution. We are looking for self-motivated, enthusiastic, and dedicated Customer Service Representatives who want to help make a difference at our rapidly growing company.
What you will do:
Handle customer related phone inquiries in a call center environment
Using your great customer service skills, you will ensure that customer inquiries are resolved promptly, professionally and thoroughly
Manage escalated client calls with courtesy and professionalism
Respond to email correspondence quickly and competently
Utilize outstanding typing skills to enter detailed notes into our system
Educate our clients on the company?s products and programs
Look for innovative ways to enhance the customers? experience
Be a multi-tasking wizard, switching between multiple screens and systems with speed and ease in order to provide quick and accurate information to the client
Americor offers a competitive benefits package:
Medical w/ employer contribution for employees and their dependents
Dental w/ employer contribution for employees and their dependents
Company Paid Group Life / AD&D Insurance
Employee Assistance Program (EAP)
What you will need to succeed:
A pleasant, friendly attitude, with an ability to adapt to change.
Previous Debt Resolution experience is a huge PLUS!
At least 1 year of Call Center Customer Service Experience
Experience taking care of difficult customers
Highly developed sense of integrity
Ability to communicate clearly and professionally both verbally and in writing
An empathetic ear and excellent active listening skills
Great attention to detail and organizational skills
A strong work ethic, and willingness to work a flexible schedule as needed
Technically savvy; able to use multiple computer systems while in conversation with a client
Above average typing skills, able to type at least 40 wpm
Compensation: This position starts $14-$15 an Hour
Operate with INTEGRITY, deliver VALUE, strive for EXCELLENCE and do it with PASSION and you will make a difference in people's lives at Americor. Apply today!!
We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver?s license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.
Americor Funding, Inc. (the ?Company?) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (?Agency?). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company?s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.
Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.